Senior Onboarding Executive, Let's Do This

• This role demands a blend of technical expertise, strategic problem-solving, and relationship management skills to support our partners in maximizing the value of our platform
• Experience in customer onboarding, partner success, project management, or a similar role in a SaaS or tech-enabled business
• Strong technical acumen—comfortable explaining software, integrations, and data workflows to non-technical users
• Proven ability to manage multiple projects with excellent organisational skills
• Skilled in relationship-building - empathetic, proactive, and able to influence key stakeholders
• Commercial mindset—able to identify growth opportunities and drive revenue impact
• Strong problem-solving abilities, with a proactive and adaptable approach
• Excellent written and verbal communication skills
• Comfortable with travel and occasional weekend work (TOIL provided)

• As a Senior Onboarding Executive, you will play a critical role in ensuring the seamless integration of new US & UK event organisers onto our platform
• From the moment a deal is signed, you’ll lead the onboarding journey—guiding partners through setup, optimizing their use of our technology, and ensuring a successful transition to our Account Management team
• You will act as the primary point of contact for newly signed partners, helping them navigate our technology while providing proactive guidance to streamline operations, drive adoption, and support commercial growth opportunities
• You'll report into the Onboarding Lead and work closely with internal teams across Product, Sales, and Account Management
• Lead end-to-end onboarding for newly signed partners, ensuring a smooth transition and early success
• Develop strong relationships with partners, understanding their needs and aligning our solutions to their business goals
• Provide expert guidance on our product’s functionality, particularly technical aspects, to help partners maximise its value
• Identify and solve challenges proactively, bridging the gap between partners and internal teams
• Advocate for partners’ needs and provide feedback to influence the product roadmap
• Support commercial growth by identifying opportunities for partners to expand their use of our platform (e.g., upselling features, integrations)
• Create best practices and resources to improve the onboarding experience and internal efficiency
• Travel as needed for key onboarding sessions, in-person support, and Quarterly Business Reviews (QBRs)

• We usually respond within a week

• Race Entry
• Family Leave
• Equipment
• Option Plan
• Learning and Development Budget
• Cycle to Work Scheme
• Bupa Medical and Dental Cover
• Hybrid Working Environment
• Dog Friendly Office

Total funding: $81.5m

Let's Do This is a marketplace for endurance events and, according to them, it's the largest in the world. By using its platform, people can find out details and exclusive information about different sporting events as well as being able to easily register. Let's Do This has already listed information about tens of thousands of events across the UK, US, and Australia on its platform since its establishment.