Technical Operations Specialist, Interactive Brokers

• Strong communication skills, and must be fluent in English
• A Bachelor's in a financial or a technical discipline
• A working knowledge of general computing and networking concepts
• Experience working with Linux operating systems
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment
• Ability to work weekends and day/ night shifts
• A strong desire to expand your financial and technical knowledge base
• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication skills
• Outstanding time management skills

Desirable

• Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT
• To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365
• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams
• Provide internal 2nd-level technical support to various teams
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures
• Analyze existing business workflows and participate in developing new process monitoring tools
• Act as the primary escalation point for all brokerage system technical issues
• Investigate and triage real time trade issues with internal and external parties