Subscriptions Manager, Monograph
$90-110k
OTE
Project management software for architects and engineers
Open for applications
Project management software for architects and engineers
21-100 employees
Open for applications
$90-110k
OTE
21-100 employees
Company mission
To empower the professionals who create our buildings and cities.
Role
Who you are
- 7+ years in SaaS renewals, retention, or subscription management
- Experience managing renewals across at least $10M+ in annual recurring revenue
- Demonstrated experience forecasting churn and driving retention strategy
- Strong analytical mindset with comfort working in CRM and customer health systems (Salesforce, ChurnZero preferred)
- Experience with billing platforms such as Stripe
- Ability to navigate sensitive revenue conversations including pricing changes, discounts, and cancellations
- Proven cross-functional operator who can influence without formal authority
- Highly detail-oriented with strong executive reporting skills
- Experience leading or mentoring team members preferred
- Even if you don't meet every requirement, we still encourage you to apply
What the job involves
- The Subscriptions Manager is a critical revenue-protection role within our Customer Experience organization. This role owns the strategy, execution, and reporting across renewals, churn forecasting, subscription operations, and pricing integrity
- You will serve as the “watcher on the wall” for our recurring revenue — proactively identifying risk, partnering cross-functionally to protect accounts, and driving initiatives that improve retention and annual plan conversion
- This role sits at the center of CX, Sales, Finance, and Operations and has a direct impact on revenue retention across a SaaS portfolio exceeding $10M in annual recurring revenue
- This is an individual contributor role with managerial scope as the team grows
- Monitor churn daily and maintain a monthly churn forecast
- Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
- Proactively identify at-risk accounts and partner with Success to execute save strategies
- Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate
- Own renewal notices, expiring discounts, and annual subscription workflows
- Manage refund requests, credit disputes, and subscription exceptions
- Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations
- Ensure subscription data integrity across systems including Salesforce, ChurnZero, Stripe, and internal tracking tools
- Partner with Operations and Finance on pricing changes and plan increases
- Strategically assess which accounts can absorb pricing adjustments versus where retention risk requires alternative approaches
- Protect margin while balancing long-term customer value
- Partner with Sales to monitor new deals and downstream renewal implications
- Collaborate with Success to align on risk signals and re-onboarding opportunities
- Contribute to subscription process improvements across CX, Finance, and Operations
- Serve as internal subject matter expert on subscription policies and revenue processes
- Retention is our growth engine. This role directly influences churn performance, annual conversion rates, pricing integrity, and revenue predictability. You will operate as a strategic partner to Customer Experience leadership and executive stakeholders
Our take
The architecture, engineering, and construction (AEC) industry is notorious for having long working hours that include high demands and an overwhelming amount of stress on employees, commonly leading to many professionals leaving the industry after only a few years.
This is where Monograph comes in, the Silicon Valley startup is helping architects and design professionals manage their back offices through a data-driven platform. Taken from the founder's own experience in noticing recurring challenges, the software is designed to help oversee projects, timesheets, and forecasts in one, integrated, simple interface, to simplify the entire process to reduce the strain on individuals.
Since its 21019 launch, it's attracted over 12,0000 customers, and the company's sights are set even higher. It isn't just expanding its product and engineering teams - it's positioning itself to become the ultimate end-to-end system of record for the entire industry. With bold ambitions and impressive growth, it's clear that Monograph is just getting started.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2021
$20m
SERIES B
Mar 2020
$1.9m
SEED
Total funding: $21.9m
Company benefits
- Flexible time off: Our flexible time off policy supports work-life balance and acknowledges the unique needs and responsibilities of each team member beyond their work commitments
- Insurance coverage: Monograph loves families! That’s why we provide 100% premium coverage for employees and dependents, plus dental & vision plans for employees
- Paid family leave: Growing your family? Congrats! We offer flexibility and resources to support you. You’ll get a 12-week paid leave so you can bond with your newest addition
- Fully remote work: We work hard to keep our remote work culture alive. Remote work does not mean disconnected work. Aside from regular team meetings, you can participate in Show & Tell, coffee chats, and much more. Don’t be a stranger - we want to meet you!
- Wellness stipend: We want to support your health and wellness goals. We offer a $50 per month stipend to keep you rolling. Gym memberships, fitness apps, health equipment? We’ve got you covered
- 401K plan: Stacking up for retirement? Monograph is here to support you. We also offer access to financial planning services to help you reach your goals
Company HQ
SoMa, San Francisco, CA
Leadership
Robert Yuen
(Co-Founder & CEO)Previously worked as a Designer for Blu Homes, Edmonds + Lee Architects, and Dawson & Clinton General Contractors.
Alex D.
(Co-Founder & CSO)Previously worked as an Architectural Designer for Joseph Wong Design Associates and Sitbon Architectes, and as a Web Developer at KVA matx.
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