Customer Marketing Manager, Grammarly
$123-189k
Salary dependent on location
AI-powered writing assistant
Open for applications
AI-powered writing assistant
1001+ employees
Open for applications
$123-189k
Salary dependent on location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- 5+ years of experience in marketing, with a focus on customer marketing, content marketing, or similar roles
- Exceptional storytelling, writing, and editing skills, with the ability to convey complex ideas in a clear and engaging manner
- A systems thinker who understands how to build efficient processes and frameworks
- Proven track record of developing and executing successful programs at scale
- Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
- Excellent interpersonal and communication skills, with the ability to build relationships with customers and collaborate with cross-functional teams
- Familiarity with content management systems, digital marketing tools, and analytics platforms
- A passion for Grammarly's mission and a commitment to improving communication for people everywhere
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
- Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the San Francisco Hub where their team is based
What the job involves
- We are seeking a dynamic and organized Customer Marketing Manager to join our product marketing team
- The ideal candidate will excel in storytelling, bringing our customers' experiences and successes to the forefront of Grammarly’s marketing
- This role involves scaling our storytelling efforts, managing customer validation processes, and building and maintaining our repositories of customer stories and approvals
- The Customer Marketing Manager will leverage their systems thinking talents and work closely with cross-functional teams to ensure the customer's voice resonates across all Grammarly channels
- As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently
- If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you
- Develop and execute a customer marketing strategy that cultivates and amplifies customer voices at scale, and showcases their successes with Grammarly across all Grammarly channels
- Build and maintain an internal repository of customer stories, including quotes, written testimonials, and case studies
- Manage all customer marketing processes, ensuring that all customer assets are approved and maximally impactful
- Collaborate with the sales, product, and marketing teams to identify storytelling opportunities and integrate the customer voice into marketing campaigns, product development, and sales strategies
- Work closely with the content team on evergreen customer story programs to create compelling stories at scale
- Analyze the performance of customer marketing initiatives, providing insights and recommendations for optimization
- Work closely with Customer Marketing leadership to identify opportunities to scale and evolve our storytelling engine
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company values
- Ethical - Be honorable and earn trust by doing the right thing even when no one is watching, every time.
- Adaptable - Embrace change to evolve and succeed, with a positive, problem-solving attitude.
- Gritty - Achieve with passion and perseverance for goals, by doing whatever it takes to get the job done, whenever it’s necessary.
- Empathetic - Treat others as they want to be treated to work well together, by actively listening to put yourself in their shoes and then responding accordingly.
- Remarkable - Always be learning to develop quickly and be exceptional yet humble, by continually seeking out mentors and learning opportunities.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alex Shevchenko
(Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Head of Revenue & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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