Customer Success Manager, NextRoll
$82.8-122.4k
+ Equity + Up to 25% commission paid quarterly
Data-driven marketing technology
Be an early applicant
Data-driven marketing technology
501-1000 employees
Be an early applicant
$82.8-122.4k
+ Equity + Up to 25% commission paid quarterly
501-1000 employees
Company mission
To level the playing field for businesses of all sizes by creating a reliable and understandable platform.
Role
Who you are
- 3-5 years of experience in a Customer Success or Customer-facing role in Software or Martech; B2B and experience working with a book of 40-60 customers preferred
- Experience training and enabling multiple customer personas on software, value reporting and simplifying complex or technical concepts in communication
- Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, efficient, and effective manner
- Highly organized and motivated on a multitude of levels - structuring customer calls / meetings / milestones / follow ups, creating long-term account plans, and balancing internal needs and improvements
- Extreme agility, seeing challenges as opportunities and moving steadfast in a rapid changing environment, contributing to continuous improvement for our customers, peers, and cross-functional teams
What the job involves
- RollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks’ highest potential customers
- In this role, you will be central to building and maintaining strong relationships at scale and connecting customers’ goals to use cases within our product, driving enablement and full adoption, ultimately leading to value and retention of our customer base
- As a SMB Customer Success Manager, you will work closely with our renewals management, product, marketing, and internal data and solutions engineering teams with a bias toward action and customer centricity
- You will act as the primary customer contact with a focus on driving product adoption and contract utilization, change management, best practices, strategy, and alignment on value measurement and reporting methodology
- You will partner with renewals management to develop renewal plans for customers, and ultimately secure renewals and growth
- Become an industry, market, and platform / product expert by learning the RollWorks platform, how it works, best ways to structure ABM programs and campaigns, and how we fit and play in the market. Understand your customer’s business to advise, structure, and execute on relevant Account Based strategies
- You will liaise with Product, Solutions Engineering, Customer Insights Analytics, Enablement, and Ad Ops as the voice of the customer, advocating to and partnering with these teams to drive strong product development, use cases, campaign management, and reporting
- You are comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career
Our take
NextRoll is a marketing technology company consisting of two business units, AdRoll and RollWorks. Aiming to provide a reliable and easy-to-use platform, it allows both B2C and B2B companies to manage their marketing and advertising campaigns within a single software suite.
NextRoll isn't alone in the MarTech space and is facing intense competition from major players such as Klaviyo, Criteo and Google's marketing platform. That said, the company is more than holding its own, picking up high profile customers such as Oracle and Personify and winning a number of industry recognitions.
One reason for this is its access to an unparalleled amount of data, which its machine learning algorithms use to produce over 150 billion buyer predictions daily. This gives it a major edge over the competition, and its strong position has attracted a high degree of investment. This will enable it to maintain its momentum as it continues to develop and grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Apr 2014
$70m
SERIES C
Jul 2012
$15m
SERIES B
Total funding: $89m
Company benefits
- Healthcare
- Paid Time Off
- Up To 12 Weeks Paid Parental Leave
- Wellness Programs
- Comprehensive Learning & Development Program
- Home Office Setup Support as Needed
Company values
- Growth - We hire great people and help one another grow
- Loyalty - We do right by our customers and community
- Innovation - We build innovative products that work for a lot of people
- Resourcefulness - We do more with less
- Fun - We take work seriously, not ourselves
- Transparency - We are open and authentic
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Roli Saxena
(CEO, not founder)Former Chief Customer Officer for Brex and VP of Revenue, Support, Partnerships and Strategy at Clever Inc. Before that, they were Head of North America Sales at LinkedIn.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at NextRoll