Senior Technical Account Manager, Zapier
Enterprise
$106-159k
For applicants in Canada, the salary is CA$106K – CA$159K. Offers Bonus & Equity
More information about location
Workflow automation service
Be an early applicant
Workflow automation service
1001+ employees
Be an early applicant
$106-159k
For applicants in Canada, the salary is CA$106K – CA$159K. Offers Bonus & Equity
More information about location
1001+ employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You’re deeply experienced in technical customer support for upmarket or Enterprise customers. You’ve spent 7+ years working in API support, SaaS environments, or consulting roles where solving complex technical challenges was the norm
- You have strong technical acumen. You can confidently read logs, debug highly technical workflows, and interpret error messages. You’re comfortable navigating the backend of systems and can troubleshoot issues that go far beyond surface-level symptoms
- You understand how webhooks, APIs, and authentication schemes work. You can explain these concepts to both technical and non-technical stakeholders and aren’t afraid to dive into a payload or script to figure out what’s wrong
- You’re familiar with common programming languages and coding concepts. You may not be a developer, but you can confidently read, understand, and debug basic code. Bonus points if you’ve got working knowledge working with JavaScript or Python, especially in automation or data transformation use cases
- You’ve worked closely with Enterprise customers and understand how their needs differ from self-serve or SMB segments. You tailor your approach to stakeholders with varied technical backgrounds and build trust by providing reliable and scalable solutions
- You’re an excellent written and verbal communicator. Whether it’s live on a Zoom call or documenting your findings, you convey complex information in clear and useful ways
- You love collaborating. From Sales and Success to Product and Engineering, you know how to partner cross-functionally to resolve issues and advocate for customer needs
- You’re passionate about automation. You stay up-to-date on industry trends and get excited about helping customers unlock value with Zapier
What the job involves
- We’re looking for a Sr. Technical Account Manager to join our growing Enterprise team. In this role, you’ll work directly with our most strategic customers, helping them design scalable workflows, troubleshoot technical issues, and build long-term automation strategies that drive business success
- Provide 1:1 priority support for Enterprise customers, resolving business-critical issues promptly and effectively
- Offer comprehensive technical guidance and troubleshooting assistance through multiple channels such as scheduled Zoom calls, email, and support tickets
- Develop and present action plans and use case visualizations to assist customers in designing efficient workflows using Zapier
- Build and maintain strong relationships with assigned customers and multiple stakeholders, acting as their dedicated support representative and internal advocate
- Schedule regular Zoom calls for customer check-ins, providing ongoing guidance, workflow reviews, and brainstorming expansion opportunities
- Manage a portfolio of assigned customers, ensuring proactive personalized attention, timely assistance, and strategic guidance
- Foster strong relationships with Sales, Success, Product, Marketing, and Engineering teams to ensure seamless customer support and integrate feedback into organizational processes
- Coordinate across teams to rapidly address complex issues and manage escalations
- Serve as a liaison between assigned customers and internal teams to maintain clear communication and deliver a top-notch customer experience
- Partner closely with the Customer Success team to support development and implement customized success strategies for each customer
- Implement processes for monitoring and analyzing customer health metrics, usage patterns, and engagement levels
- Provide regular health reports to customers and internal teams to proactively address potential issues
- Encourage proactive use of Zapier by guiding customers on best practices and advanced features to enhance productivity
Application process
- Deadline to Apply: May 30, 2025 at 5:00 AM GMT+1
- All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional
- Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
- The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (1 round)
Oct 2012
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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