Senior IT Support Engineer, Rain
Employer-sponsored financial wellness provider
Be an early applicant
Employer-sponsored financial wellness provider
201-500 employees
Be an early applicant
201-500 employees
Company mission
To regrow individual freedom by giving people control over their income and finances.
Role
Who you are
- 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. English is a MUST have
- Proven experience providing exceptional IT support to a globally distributed, remote workforce
- Experience supporting Mac, Linux, and Windows platforms in a corporate environment
- Strong expertise in networking principles (TCP/IP, DNS, VPN)
- Demonstrated success in driving IT automation or process improvements with measurable outcomes
- Hands-on experience managing a distributed IT asset lifecycle using modern asset management tools
- Advanced proficiency in Google Workspace administration and automation
- Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune)
- Exceptional documentation, project management, and cross-team collaboration skills, essential for a remote-first environment
- Prior experience in a startup, fast-paced, or agile environment is highly desirable
- Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001
- Excellent written and verbal communication skills with a customer-focused mindset
- Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions
What the job involves
- We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud-managed infrastructure, and expertise in supporting a globally distributed workforce
- You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you
- Remotely design, manage, and troubleshoot IT infrastructure, including cloud-managed networks (LAN/Wi-Fi), and firewalls for our physical office hubs
- Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security
- Manage and enhance Workspace ONE UEM deployments for zero-touch device provisioning, lifecycle management, and security compliance
- Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows and improve efficiency
- Act as a customer experience champion, ensuring responsive, high-quality support for all employees, regardless of their location
- Provide expert IT support for our global teams across the US, India, LATAM, and Europe
- Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting
- Oversee the end-to-end IT asset lifecycle for a remote workforce, including procurement, zero-touch deployment, tracking, and secure decommissioning
- Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet
- Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote-first environment
- Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams
- Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud-native infrastructure
Our take
Financial difficulties continue to be a leading cause of employee stress, and waiting for payday can cause periods of cash drought where workers are vulnerable to overdraft fees and predatory lending. Rain provides employees with access to an amount of their earned wage, which is reimbursed by employers per their regular pay cycle.
Although paying employees more often seems a solution to the payday problem, it is often too demanding for payroll departments, and brings associated costs that companies would rather avoid. Rain is free to employers who offer it as a benefit for their employees, and it integrates with payroll systems easily. Instead of paying high interest on a payday loan, employees pay a small fee for the transaction when they access pay before payday.
Rain is backed by Clear Haven Capital, a company offering balance sheet capital solutions for financial services. Clear Haven has invested in other ascendant fintechs such as Walnut and Torpago, making it a promising partner. Rain's impressive investment will fund its continued US expansion, further develop technology and infrastructure, as well as contribute to increasing marketing efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2025
$75m
SERIES B
Mar 2023
$66m
SERIES A
Total funding: $153.6m
Company benefits
- Remote work & a hybrid option for team members in our Nashville hub
- Flexible benefits package to fit your needs
- Opportunities for growth - we encourage employees to seek new passions within the company
- We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
Company HQ
Oakwood, Los Angeles, CA
Leadership
Alex Bradford
(CEO & Co-Founder)Co-founder of Mosaic and BIG. Former CEO/Founder at Voyager Global Advisors.
Gilberto Garcia Jr
(Chief Architect Officer, CTO & Co-Founder)Former Software Developer Consultant with Ascendant Compliance Management. Previously worked as Senior Scala Developer at Burner (Ad Hoc Labs).
Jen Terrell
(VP Employer Partnerships)Former VP Sales with Groupon. Worked at LivingSocial for 5 years including as Head of Local North American Sales division.
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