Senior Customer Support Specialist, Evisort
More information about location
AI-powered contract management
Job no longer available
AI-powered contract management
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To help the business world make and keep its promises with connected data.
Role
Who you are
- This role requires someone empathetic, has great communication skills, and enjoys collaborating cross-functionally with other teams
- 2+ years of experience in Customer Support role in SaaS
- Highly collaborative with a team-first mindset; you can work effortlessly and effectively across all departments
- Exceptional communication skills, highly organized, and customer intuitive
- Knowledge of rest APIs and SSO preferred
- Experience with Support tools and related tools such as Zendesk, Jira, Salesforce, etc. preferred
- Experience in the Legal space preferred
- BA/BS degree or higher from an accredited university
What the job involves
- As a Customer Support Specialist for Evisort, you’ll be actively interacting and responding to customers to troubleshoot issues and answer product-related questions
- You'll collaborate closely with other teams such as Customer Success, Marketing, Product, and Engineering as well as be a major contributor to our Support Help Center
- Partner with customers to effectively resolve issues through email and chat communications, adapting to fluctuations in the volume of incoming inquiries
- Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
- Create and review articles and FAQs within our Help Center in line with our review process schedule; modify articles as needed to ensure accuracy
- Collaborate with product/engineering teams to become an expert on new features acting as the go-to person for internal and external questions
Our take
Compliance and company operations demand a significant amount of a company's attention. When managing contracts, manually tracking the data inside can be a time-consuming and somewhat tedious task.
Evisort harnesses artificial intelligence to create software that helps businesses organize, understand, and extract data from their contracts and documents. It ensures the manual but essential processes around deal-making are automated, so that contracting teams can use their time to focus on other aspects of their work. Offered as a monthly subscription its SaaS is designed for businesses of all sizes, from fast-growing startups to Fortune 500s.
Co-founder and CEO, Jerry Ting wants Evisort to be a household name in legal documents for artificial intelligence by 2030. However, the contract management software market, which is expected to be worth $3 billion by 2027, is fiercely competitive. In addition to the likes of DocuSign and SAP, Apttus (US) is also a highly innovative rival utilizing AI technology. Nonetheless, Evisort is well positioned following 2022 funding accelerating its global growth and several high-profile awards wins from the likes of Business Intelligence Group and Gartner Peer Insights in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
SERIES C
Feb 2021
$35m
SERIES B
Total funding: $155.6m
Company benefits
- Flexible PTO
- Medical, Dental, & Vision Coverage
- Remote First
- Holiday Shutdown
- Employee Wellness
- Team Bonding Events
Leadership
Jerry Ting
(CEO)Former Board Member at Harvard association for Law and Business. Former Account Executive at Yelp. J.D at Harvard School of Law.
Jake Sussman
(Chief Operating & Product Officer)Former Management Consultant at The Boston Consulting Group. J.D at Harvard School of Law.
Amine Anoun
(CTO)Former Data Scientist at Uber and Member of Forbes Technology Council. MSc in Operations Research Centre at MIT.
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