IT Engineer, AllTrails

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 4+ years of experience working in IT operations
• Strong hands on experience with MDM (e.g., Kandji, JAMF, Jumpcloud) - managing both Mac and Windows
• Good working knowledge of: IDP Solutions (e.g., Okta), Asset Management tools, Zoom, Slack, Atlassian, Google Workspace
• Experience leading and managing IT projects autonomously
• Evangelizing IT best practices throughout organizations
• Willing to work 1 day a week at our HQ in San Francisco
• Cross functional team player with a track record of building positive relationships with peers and others within your company
• Ability to deal with some amount of ambiguity and a need for little to no guidance
• Bias for actions
• Humility, empathy and open-mindedness - no egos
• AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making

Desirable

• Reporting to the Engineering Manager, DevOps, you will serve as the in-house MDM expert, responsible for owning our MDM, lifecycle, and asset management strategy across our primarily Mac-based environment
• A primary focus will be on maturing the existing MDM environment, enhancing organizational security, automating repetitive IT tasks, and managing infrastructure (network/A/V)
• You will also partner closely with the People team to ensure a seamless IT experience during employee onboarding and offboarding
• Serve as our in-house MDM expert
• Own lifecycle and asset management and streamline equipment policies across the company
• Partner with people team in ensuring employees have a smooth onboarding and offboarding experience
• Provide ad-hoc IT Support to all of our employees in a primarily Mac based environment
• Office Network updates, LAN, etc
• Provide audio and visual support in office conference rooms
• Support organizational security and productivity initiatives
• Vendor relationship management
• Automating repetitive tasks