Developer Support Specialist, Telnyx
Cloud-based digital communication platform provider
Be an early applicant
Cloud-based digital communication platform provider
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make universal communications possible for businesses through its cloud-based VoIP services.
Role
Who you are
- You're technically curious. You love diving into REST APIs, JSON payloads, webhooks, and SDKs. You're comfortable reading code, testing integrations, and understanding how systems connect. Bonus points for experience with SIP, WebRTC, or programmable communications APIs
- You're a natural problem solver. You approach complex technical issues methodically, ask the right questions, and don't give up until you find the root cause and solution
- You're a community builder. You understand how to nurture online developer communities, encourage healthy discussions, and create environments where developers want to engage and help each other
- You communicate with empathy. You can explain complex technical concepts clearly to developers at all skill levels, adapting your communication style to meet them where they are
- You're proactive and resourceful. You anticipate needs, create solutions before problems arise, and aren't afraid to escalate or pull in additional resources when needed
- You thrive in fast-paced environments. You can juggle multiple support channels, prioritize urgent issues, and maintain quality while working at startup speed
Desirable
- 3+ years in technical support, developer relations, or similar customer-facing technical role
- Hands-on experience with REST APIs, webhooks, and integration troubleshooting
- Experience managing online communities (Slack, Discord, forums) with a focus on technical discussions
- Strong understanding of telecommunications concepts or experience with communications APIs
- Programming experience in languages commonly used by our developers (Python, JavaScript, PHP, etc.)
- Previous experience in a SaaS or API-first company
- Portfolio of community contributions, technical writing, or support case studies demonstrating your problem-solving approach
What the job involves
- We're looking for a Developer Support Specialist who thrives on solving complex technical problems and building meaningful relationships with our developer community
- You'll be the front line of our developer experience, providing expert guidance on Telnyx's Voice, Messaging, Wireless, and SIP APIs while fostering a vibrant, supportive community across multiple channels
- You will be responsible for delivering world-class technical support to developers integrating Telnyx products, managing our external community channels, and serving as a crucial feedback loop between our users and product teams
- Your work will directly impact developer satisfaction and adoption of Telnyx's communications infrastructure platform
- Be the developer's champion
- Provide expert technical support across Voice, Messaging, Wireless, and SIP products, helping developers overcome integration challenges and optimize their implementations
- Own our community presence
- Manage and moderate external-facing Slack channels and Telnyx Discord server, fostering engagement, facilitating technical discussions, and building a thriving developer ecosystem
- Debug and troubleshoot like a pro
- Dive deep into API calls, webhook configurations, SIP traces, and code samples to identify root causes and provide actionable solutions to complex technical issues
- Bridge the gap between users and product
- Gather, analyze, and communicate developer feedback to engineering and product teams, advocating for improvements that enhance the overall developer experience
- Create and maintain support resources
- Develop troubleshooting guides, FAQ content, and community best practices that empower developers to solve problems independently
- Collaborate cross-functionally
- Work closely with engineering, product, and content teams to stay ahead of product changes, validate solutions, and ensure consistent messaging across all touchpoints
- Monitor and improve support metrics
- Track resolution times, satisfaction scores, and community engagement metrics, continuously optimizing processes to deliver exceptional developer support
Our take
The telecommunications landscape is changing rapidly, as more companies migrate from traditional telephone communication to digital conferencing platforms and instant messaging. However, existing digital communication platforms usually come with connection issues, and combating this through bespoke solutions comes with employing expensive software engineers.
Telnyx develops cloud-based Voice over Internet Protocol (VoIP) services for enterprises in the form of APIs, providing tools for the rapid development of bespoke applications for SMS and MMS messaging, WhatsApp communication, voice calls, IoT communications and verification, and elastic SIP trunking. The company claims that it ensures high speeds, reduced latency, and flawless connections through its tier-1 interconnections with major global internet hubs.
Whilst many other startups are providing VoIP solutions, Telnyx has taken a unique approach by developing APIs that allow enterprises to design their own next-gen digital communication service. This is complemented by the company’s tier-1 interconnects, detailed API documentation, and integrated dashboard, ultimately providing an end-to-end solution for cutting-edge wireless communications.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
River North, Chicago, IL
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx as CEO in 2009 and has served as the CEO since.
Ian Reither
(COO)Previously spent 3 years at Trexin Consulting as a Principal Consultant before joining Telnyx as COO in 2014.
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