Senior Customer Success Engineer, Solo.io
Delivering API infrastructure software
Open for applications
Delivering API infrastructure software
201-500 employees
Open for applications
201-500 employees
Company mission
To help simplify the journey to adopting and scaling cloud-native applications.
Role
Who you are
- 2+ years debugging, networking, cloud tooling and system administration experience
- 3+ years of hands-on experience with Kubernetes, API gateways, Istio, and cloud-native applications
- Familiarity with technologies like Envoy and GraphQL is a plus
- Working knowledge of Go, Java, Node.js or related, modern programming language
- Strong ability to dig into code to troubleshoot
- Ability to manage stressful situations with calm professionalism, empathy, and compassion
- Demonstrated strong written and verbal communication skills
- Must be self motivated and have the ability to work well remotely
What the job involves
- The Senior Customer Success Engineer helps companies learn, adopt, and scale their applications with the Solo.io product portfolio by developing successful partnerships with customers and ensuring they realize the desired value from our products. Works with the customer throughout the customer lifecycle with responsibility for customer advocacy, onboarding, adoption, retention and growth
- Provide daily guidance to existing customers, proactively monitoring and responding to customer inquiries and issues on a regular basis
- Develop strong relationships with customers, sales, engineering and product teams
- Proactively guide customers through their architectural and product setup and decisions
- Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
- Contribute to Solo.io projects by submitting issues, pull requests, and documentation
- Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
- Manage stressful situations with calm professionalism, empathy, and compassion to develop good working relationships with clients, sales, engineering, and product teams
- Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions
Our take
Service meshes are a critical piece of infrastructure for a lot of companies that aim to be cloud-native, with hundreds or more microservices, businesses need a way to track what’s running in their networks. Solo.io provides connectivity between microservices in the cloud through its API gateways and service mesh.
The unicorn company hit its $1B valuation in 2021 and was one of the only to be led by a woman. The company’s growth is due in part to the growing number of companies re-architecting their applications to microservices and Kubernetes, gaining new customers, and its 100% business renewal rate and account expansion from existing customers.
Solo.io counts some of the world’s biggest data centres and Cloud services as customers, including T-Mobile, Pega, BMW, American Express and Booking.com. The company has used its Altimeter Capital-led Series C funding round to expand its offerings, developing new products and adaptable technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2021
$135m
SERIES C
Sep 2020
$23m
SERIES B
Total funding: $171.5m
Company benefits
- Remote first: We are a globally distributed remote workforce
- New employees receive a laptop, as well as a one-time stipend to support setting up their work from home space
- All employees receive a monthly allowance to help cover phone and internet expenses
- Global benefit plans include fitness and wellness reimbursements
- Employees have access to pre-tax savings options for retirement
- Employees are offered stock options to share in Solo's success
Company HQ
Kendall Square, Cambridge, MA
Leadership
Idit Levine
(Founder & CEO)Former CTO at Dell EMC. Current Member of the Technical Advisory Board at Cloud Foundry Foundation. Previous Director of Intigua Lab (Office of CTO) at Intigua. Worked as a Software Engineer at CloudSwitch, DynamicOps, Asset Management Advisors, BlueWave Security, EOS International, and Matrix Inc.
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