Solutions Engineer, Loop Returns
EMEA
More information about location
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting, ideally with exposure to merchants or customers headquartered in the UK, EU, or APAC
- We’d love to hear from you if you’ve worked in SaaS, ecommerce, or Salesforce ecosystems, or all three!
- Hands-on experience with logistics, 3PL, and warehouse systems and protocols. You’ve worked with or alongside 3PLs and fulfilment partners, understand how WMS systems handle inbound returns, and can speak credibly about receiving workflows, restocking, label generation, and reverse logistics. Familiarity with regional carriers (Royal Mail, Evri, DPD, DHL, GLS, Australia Post, Yamato, Japan Post, SF Express, etc.), cross-border returns, customs documentation, and VAT/IOSS implications is a strong plus
- Strong integrations background across diverse commerce architectures. You’re comfortable reasoning about how Loop sits inside a merchant’s broader stack, Shopify and Shopify Plus, but also headless and composable builds, bespoke OMS/WMS pairings, ERP systems (NetSuite, Microsoft Dynamics, SAP), tax engines (Avalara, Vertex), and regional compliance tooling. You can scope an integration, anticipate where data will and won’t flow cleanly, and translate that into a clear technical recommendation
- Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively
- Solid understanding of how web components operate, browsers, APIs, webhooks, servers, and the ability to walk non-technical audiences through end-to-end flows
- Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customisations
- Excellent communication skills, you’re engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience
- Strong project management skills and the ability to juggle multiple priorities across overlapping time zones
- A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content
What the job involves
- As a Solutions Engineer based in the UK, you will work closely with prospective and existing merchants across EMEA and APAC to explain the technologies, systems, and processes that power Loop, and to deeply understand each merchant’s needs, pain points, and technical capabilities
- You will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop , across a wide spread of carriers, 3PLs, warehouse setups, and commerce architectures in international markets
- Become an expert on Loop’s platform, ecosystem, and integrations, including the carrier, 3PL, OMS, WMS, and tax/compliance partners most common in EMEA and APAC, staying up to date on the latest builds
- Provide technical support to our Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings, with availability that works across UK, European, and APAC time zones when needed
- Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies operating in EMEA and APAC markets
- Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios such as cross-border returns, multi-currency, VAT/IOSS handling, and localised carrier flows, and present these solutions to internal and external audiences
- Become an SME on our APIs, webhooks, integrations, and front-end customizations for both internal and external partners, including merchants running headless, composable, or non-Shopify-native architectures
- Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience and the back-end logistics flows that sit behind it (3PL handoffs, warehouse receiving, label generation, reverse logistics protocols)
- Help enable our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities to merchants in market
- See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering, Product, and Design, and explore creative ways to develop on the Loop platform
Salary benchmarks
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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