SaaS Operations Engineer, Stripe

• 5+ years of relevant technical experience in system administration or engineering
• Expertise managing Google Workspace and other enterprise productivity applications (e.g., Slack / Zoom / Jira / Confluence)
• Strong organizational and task management skills
• Excellent communication and collaboration skills, both written and verbal
• An empathetic, humble, and user-focused demeanor

Desirable

• You will act as the service owner for multiple company-wide SaaS applications
• You will act as a solutions architect and strategist for the SaaS applications and services that Stripe relies upon
• You will take action on escalations from our partner teams
• You will participate in an on-call rotation. You will work in two week Sprints
• Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
• Integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
• Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
• Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
• Participate in renewal conversations with our vendor partners
• Develop programs or processes to communicate and drive adoption of new product features company-wide
• Participate in regular interviews with our user population to understand pain points, and use their feedback as an input into our strategic roadmap
• Design creative solutions, advocate for best practices, and lead by example as a service owner as Stripe evolves and scales in complexity
• Help grow and mentor others in the corporate technology organization
• Participate in an on-call rotation