Enterprise Sales Manager, Assembled
More information about location
2 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
More information about location
2 days a week in office
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- Based in San Francisco (this role is hybrid in-office on Mondays and Thursdays)
- 8+ years of experience, with 3+ years building and managing high-performing SaaS sales teams
- Deep understanding of the enterprise sales cycle and experienced in selling to enterprise level accounts
- A strong track record of recruiting, retaining, and developing top sellers
- Data-driven mindset with experience using sales metrics to drive decision-making and performance improvements
- Proven track record of success in achieving and exceeding sales targets, with a history of closing large, complex deals
- Previous experience selling into Customer Support is preferred but not required
What the job involves
- As an Enterprise Sales Manager, you’ll spearhead the development and execution of our enterprise sales strategy, leading an initial team of four enterprise Account Executives as we continue to expand our footprint upmarket
- This is a unique opportunity to join a fast-growing startup, develop and scale a team, and make a significant impact on the growth of the company
- Develop and execute a strategic plan to achieve and exceed sales targets
- Lead, mentor, and scale a high-performing team of enterprise Account Executives, fostering a collaborative and results-driven culture
- Identify and capitalize on new market opportunities, driving Assembled’s continued expansion in the enterprise segment
- Work closely with cross-functional teams (Marketing, Customer Success, Product) to align sales strategies with company objectives and ensure seamless execution
- Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking
- Bring creative solutions to complex challenges, iterating on our sales process as we grow and scale
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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