Software Engineer, CareMessage

• You are an accomplished engineer who thrives in dynamic, fully distributed environments
• You bring a strong foundation in software engineering fundamentals and take pride in developing high-quality integrations that are secure, reliable, and maintainable
• You are energized by the challenge of connecting complex healthcare systems and translating technical requirements into working solutions
• You are curious, detail-oriented, and highly proactive
• You are comfortable navigating EHR integration nuances, understanding data models, and working across API protocols to deliver work that meets both technical standards and customer needs
• You thrive when collaborating across teams and take a partnership-first approach, leaning on senior engineers for guidance while driving your own work forward with increasing independence
• You're excited about operating in a mission-driven, fast-moving environment and have a passion for leveraging your technical skills to develop new solutions for our customers
• Most importantly, you share our commitment to advancing health equity for low-income populations and take pride in contributing to that mission through the integrations you build
• Minimum 3 years of hands-on software engineering experience with JavaScript and one other programming language
• Minimum 3 years experience building, maintaining, and scaling backend systems, APIs, and services
• Solid fundamentals of computer programming, including a good understanding of software development lifecycle, coding best practices, design patterns, object-oriented architecture, etc
• A commitment to supporting and fostering diversity and inclusion (We have a global team and you will regularly collaborate with people from a variety of walks of life.)
• This role requires the candidate to reside within the United States of America
• Demonstrate autonomy by independently executing defined work, taking ownership of longer term initiatives, and consistently following through on commitments
• Growth-oriented mindset
• Outstanding written and verbal communication skills, especially in a fully remote environment
• Excellent ability to collaborate with technical and non-technical partners to support discovery, development, and testing phases of integration projects
• Experience working in teams where automated tests are an expected part of development, including writing and maintaining tests alongside production code
• Strong experience working remotely

Desirable

• We are looking to hire a Software Engineer II, Integrations (L2) who will deliver scoped integration work that connects external systems to our platform in a reliable, maintainable, and secure way
• You will work hands-on building and maintaining API-to-API integrations, direct database connections (Epic Kit and Caboodle, Clarity, etc.), and FHIR and HL7-based workflows with leading EHRs
• This is an execution-focused role where you will be productive independently on defined tasks while collaborating closely with senior engineers for design guidance, prioritization, and escalation
• This is a highly cross-functional role. You'll work closely with Product, Customer Success, and Engineering to understand integration requirements and implementation details, with customer interaction as needed and typically in partnership with senior engineers
• You will report to the Director of Engineering and play a key role in expanding our integration capabilities as we scale
• Developing a growing understanding of our company objectives and technical strategy, you will work with the integrations team to deliver effective solutions for safety-net healthcare providers
• You will communicate with customers, partners, and other external technical resources to understand the integration requirements and implementation details of those workflows and design effective solutions
• You will help design, build, and maintain integrations in Rhapsody following engineering best practices
• Working with other team members you will contribute to the development and evolution of scalable healthcare integration architecture
• You will provide technical training and documentation for integrations you develop to assure capabilities for support teams to monitor and troubleshoot integrations, and you will assist in measuring impact of live integrations
• You will work closely with Product teams to understand requirements and contribute technical input during solution definition, including participation in Product Requirements Documents (PRDs) when appropriate
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews
• You will contribute to the team by participating in On-Call (PagerDuty) activities
• Within 1 month you will:
• Have a working familiarity with CareMessage’s features and the API
• Understand the Rhapsody Development Environment and our Software Development Lifecycle
• Learn and follow CareMessage’s integration engineering standards, coding best practices and development processes
• Establish rapport with engineers on the team through Wiki contributions, 1:1 conversations, and Team Rituals
• Within 3 months you will:
• Be self-sufficient in completing assigned tasks and have delivered integration work with meaningful impact
• Gain a strong understanding of our technical environment and identify areas for growth in our processes, systems and tooling
• Understand our Company Objectives and Key Results and be able to articulate how Integrations directly impact them
• Within 6 months you will:
• Be noted as a valuable technical resource by your peers and manager having developed strong trust and rapport with them
• Have ownership of assigned portions of multiple integration projects from implementation through production support, with guidance from senior engineers
• Contribute your expertise in one or more areas that drive value and impact within our engineering department (e.g., API improvements, automated testing strategies, etc.)
• This role is currently set at a Level 2 Individual Contributor, equivalent to an engineer with mid level professional experience who can execute scoped integration work with guidance from more senior engineers and is building proficiency across integration standards, tooling, and production workflows