Implementation Specialist, OneSignal
$110-125k
+ Equity
More information about location
Customer messaging and engagement platform
Job no longer available
Customer messaging and engagement platform
101-200 employees
Job no longer available
$110-125k
+ Equity
More information about location
101-200 employees
Company mission
To democratize customer engagement for all businesses around the world.
Role
Who you are
- 2+ years of working experience with mobile app development (preferably in a SaaS or mobile environment); preferably with experience coding or scripting with APIs, SDKs, and working in major app platforms (React Native, Flutter, Java, React, etc)
- Experience using common programming software development concepts and troubleshooting applications
- 2+ years experience working in a client-facing role (preferably in an enterprise application/software support environment)
- Possesses and exhibits an ability to communicate (both written and verbally) complex technical concepts to a wide range of audiences, including both technical and marketing-focused stakeholders
- Experience communicating with clients via phone, email and screen share
- A degree in CIS, MIS, or Computer Science (or equivalent job experience.)
- Ability to manage multiple priorities
- Candidates must be analytical, detail-oriented, concise communicators, able to organize and prioritize various tasks and must be able to deduce potential root-causes for technical issues based on provided “symptoms.”
- Candidates must have a customer-service-focused mindset with an emphasis on exceeding expectations
What the job involves
- OneSignal is seeking an experienced Implementation Specialist to help shape how brands engage their users across engagement channels
- The Implementation Specialist will play a pivotal role in onboarding new customers and working with existing customers to architect solutions for technical challenges
- Your responsibilities will include working closely with customer success, sales, support, product, and engineering to onboard new customers to the OneSignal platform and work with the biggest Enterprise customers to architect solutions for their technical needs
- This includes developing best practices, customer data architecture, and setting internal and external (3rd party solution partners) standards
- The role is measured by driving customer outcomes through technical problem-solving and project management
- Lead new client onboarding and implementation engagements across multiple verticals
- Help clients and partners implement our products and plan projects effectively
- Demonstrate thought leadership and develop trust with the client by developing in-depth knowledge of their business and vertical
- Provide guidance and recommendations on platform configurations to achieve client use case and business process needs
- Drive the continuous improvements of our implementation methodology
- Work independently and/or collaboratively with internal teams as well as our clients to resolve client concerns, questions, and technical issues in a professional and timely manner
- This will include investigating and troubleshooting cases of low to high complexity involving various OneSignal features and products
- Communicating and explaining technical concepts (limitations, requirements, functionality) to a wide range of audiences (both technical and marketing-focused)
- Provide consultative guidance to Enterprise-level clients on how to resolve OneSignal-related issues while maintaining empathy and professionalism
- Creating and refining client-facing documentation, as well as improving internal processes and technical troubleshooting reference materials
Our take
OneSignal was born out of the frustration of game developers with existing push notification tools, that were not developer-friendly and did not give them a good way to re-engage users and bring them back into the game. After building its own push notification system to address these issues, the company quickly found a market gap for an easy, developer-friendly push notification system for all apps, that could be utilised by any size company.
Today, they are a customer engagement platform of choice implemented by over 1 million businesses. OneSignal's web and mobile SDK is simple for developers to install, and for marketers to use, supplying omnichannel messaging across web-and-mobile push, in-app messaging, SMS, and email.
Although there is notable competition in the space, from companies such as Braze and CleverTap, OneSignal claims uniqueness with its focus on “intelligent delivery”, which schedules notifications for the time of day users most interact with the app. The company has raised substantial funds, both in the past and more recently, that will be invested in machine learning projects, geographic expansion, and growing its team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$50m
SERIES C
Jul 2019
$25m
SERIES B
Total funding: $84.2m
Company benefits
- Remote First Collaboration
- Flexible Vacation
- Health, Dental & Life
- Home Office & Wellness Stipend
- Learning & Development Stipend
- Fun Offsites
- Sweet Swag
- No-meeting Wednesdays
Company HQ
South San Mateo, San Mateo, CA
Leadership
George Deglin
(CEO)Co-founder and former CEO of Hiptic Games. Former bug bounty hunter, finding security issues from Facebook, Google, Dropbox, and Coinbase
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