Product Manager, Hi Marley
+ Stock options
Communication platform for the insurance industry
Job no longer available
Communication platform for the insurance industry
101-200 employees
Job no longer available
+ Stock options
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- If you thrive at the intersection of customer needs, technology, and design and bring experience with AI/GenAI solutions, you’ll have a direct impact on how millions of policyholders experience insurance
- 4+ years of product management experience in SaaS, preferably in B2B or B2B2C settings
- Consistently demonstrate strong QA practices, attention to detail, and accountability for delivering high-quality, reliable user experiences
- Experience with multi-platform solutions (web, mobile, browser extension)
- Write clear, detailed product requirements and partner with engineering on ticket creation, prioritization, and acceptance criteria
- Excellent communication skills with the ability to articulate tradeoffs, synthesize complexity, and align diverse stakeholders
- Define and track success metrics, partnering with analytics to measure feature adoption and iterate based on data
- Familiarity with structured rollout practices (closed/open betas, phased launches, change management)
- Proven ability to partner across Engineering, Customer Success, Support, Marketing, and Enablement teams to bring new features to market, drive adoption, and ensure successful outcomes for customers
- Stay current on AI and GenAI trends and partner with engineering and design to experiment with new capabilities that can unlock value for adjusters and policyholders
- Insurance or fintech SaaS experience is a plus but not required
What the job involves
- We’re looking for a Product Manager to shape the core workflows used by adjusters, supervisors, and admins across mobile, web, and browser platforms
- Your mission is to make Hi Marley intuitive, efficient, and delightful by helping adjusters take the next best action on the right claim at the right time while giving supervisors and admins the tools to empower their teams
- Heavily influences the Adjuster Experience: Drive the roadmap and execution for core workflows that make adjusters more productive, clarify the next best action, and enhance policyholder delight
- Support Supervisors & Admins: Deliver intuitive management tools for templates, surveys, and notifications to help teams scale efficiently
- Multi-Platform Delivery: Ensure experiences are cohesive, reliable, and delightful across mobile, web, and browser extension
- AI-Powered Productivity: Leverage GenAI solutions to reduce manual effort, summarize key actions, and improve adjuster and policyholder experiences
- Customer Engagement: Speak directly with customers and partners to understand pain points, validate solutions, and guide prioritization
- Execution & Delivery: Break down work for engineering teams, partner on execution, and lead QA across platforms—ensuring every change meets the high standards of adjusters and carriers
- Rollout & Change Management: Manage open/closed betas, drive adoption, and collaborate with Support on bug triage and resolution
- Cross-Functional Partnership: Partner with CSMs, Account Managers, and Support teams to maintain a strong pulse on customer needs and translate insights into actionable roadmaps
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
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