Customer Service Agent, Raisin
2 days a week in office
Open banking for deposits and savings
Open for applications
Open banking for deposits and savings
501-1000 employees
Open for applications
2 days a week in office
501-1000 employees
Company mission
To break down barriers and facilitate a transparent single market for savings and investment products.
Role
Who you are
- You’ve worked with customers for 1–2 years and know what great service looks like, no matter the industry
- You are fluent in English, with strong communication skills both written and spoken
- You genuinely enjoy helping others and take pride in delivering thoughtful, solution-focused support
- You are organized and detail-oriented, even when managing multiple tasks
- You’re curious about fintech or financial services, and excited to grow your knowledge
- You thrive in a hybrid team setup, joining in-office days on Tuesdays and Wednesdays
- You are a recent university graduate. A degree in business, finance, or a related field is considered a plus
- You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly
- If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
What the job involves
- Join us as a Customer Service Associate and support the growth of Raisin’s platform in the United States from our Manchester, UK HQ
- We are part of the broader Customer Service function and work closely with cross-functional teams across Raisin to deliver excellent service to our US customer base
- We are an international, collaborative team that thrives on curiosity and customer focus. Our ways of working are hybrid, with two in-office days each week to foster connection and shared problem-solving
- As our US business expands, we expect team members to grow into broader responsibilities. We embrace diversity and inclusion, welcoming individuals from all backgrounds and committed to professional growth at every level
- Respond to customer inquiries across voice and digital channels in a professional and timely manner
- Learn and understand Raisin’s platform, business model, and systems to confidently support US customers
- Identify customer needs through active listening and offer clear, thoughtful solutions
- Collaborate on process improvements to enhance the customer experience
- Assist with deposit and payment-related tasks on the platform
- Work with internal stakeholders to resolve issues and contribute to cross-functional projects
- Maintain high standards of data security and compliance
- Contribute to a positive, respectful, and inclusive team culture
Our take
Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.
Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. In 2023, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.
In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2023
$70.8m
LATE VC
Jan 2022
$35.4m
CONVERTIBLE
Total funding: $324.7m
Company benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Subsidised Urban Sports Club Membership
- Company Pension Scheme
- Team Events
Company HQ
Wrangelkiez, Berlin, BE
Leadership
Tamas Giorgadse
(Co-Founder & CEO)Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.
Dr Frank Freund
(Co-Founder & CFO)Previously worked as a Senior Consultant at McKinsey.
Michael Stephan
(Co-Founder& COO)Previously worked as a Consultant at McKinsey.
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