Product Support Specialist, BizAway
+ equity
1-2 days a week in office
Corporate travel booking system
Posted today
Corporate travel booking system
201-500 employees
Posted today
+ equity
1-2 days a week in office
201-500 employees
Company mission
To provide for an easy-to-use and practical solution and cut through all the unnecessary work.
Role
Who you are
- Previous experience in client-facing technical support, SaaS support, product support or similar roles
- Strong customer orientation, empathy and ability to manage client expectations with clear and timely communication
- Solid problem-solving skills, with a structured approach to investigating, reproducing and documenting technical issues
- Ability to explain technical topics in a simple and clear way to non-technical users
- Proficiency with Jira or an equivalent ticketing platform
- Good familiarity with Cursor and Claude
- Good familiarity with APIs, logs and basic technical troubleshooting
- Ability to collect and organize all relevant information for escalation, including screenshots, steps to reproduce, expected behaviour, actual behaviour, impact and urgency
- Excellent written and verbal communication skills; you know how to collaborate effectively with internal teams when escalation is required
- Strong ownership, attention to detail and follow-up mindset
- Confidence with English (Italian a plus)
- Experience in the travel industry or in enterprise settings
- Knowledge of programming basics will help you perform at your best
What the job involves
- We are looking for a technically skilled, customer-oriented and proactive Product Support specialist (m/w/d), eager to contribute to the growth and success of BizAway by supporting our clients with clear, effective and reliable technical assistance
- Manage client-facing technical support requests through Jira, ensuring timely, clear and accurate responses
- Act as the main point of contact for clients on product and platform-related technical issues
- Analyze and troubleshoot client issues, identifying whether they are related to user guidance, configuration, platform behavior, bugs or product limitations
- Collect all relevant information before escalation, including screenshots, logs, steps to reproduce, expected behavior, actual behavior and business impact
- Escalate complex or confirmed issues to Product or Engineering with clear priority and complete context
- Keep the client updated throughout the resolution process, ensuring ownership and follow-up until closure
- Translate technical information into clear client-facing communication
- Identify recurring client issues and share structured feedback internally to support product improvement
- Contribute to FAQs, client-facing support guidelines and internal troubleshooting documentation
Our take
BizAway offers a cloud-based platform tailored to streamline the entire corporate travel process, spanning from booking to trip management. With a comprehensive and user-friendly interface, the company's solution not only saves time but also reduces costs for companies and their employees.
Notably, BizAway is the first Travel Management Company (TMC) specialising in business travel to achieve B Corp certification, a testament to its commitment to social and environmental responsibility.
A strategic partnership with Seed Group, affiliated with a member of Dubai's royal family, marks a significant milestone for BizAway's expansion efforts in the UAE region. This collaboration is set to propel the company's growth exponentially, reinforcing its presence in the international business travel sector. With a focus on continuous improvement, BizAway remains dedicated to recruitment initiatives and ongoing platform development, ensuring that it stays at the forefront of innovation in corporate travel solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
73% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2024
$40.4m
GROWTH EQUITY VC
Apr 2022
$11.6m
SERIES A
Total funding: $58.2m
Company benefits
- Health Insurance
- Employee welfare
- Multicultural environment
- Remote work and flexibility
- Euity in the company
Company HQ
Cerchia dei Navigli, Milano, Lombardia
Leadership
Luca Carlucci
(Co-Founder & CEO)Co-founder and former CEO of BidAway. Co-founder and former Non-Executive Director at CLAME Tech. Previously worked as a Corporate Financial Manager at Cimolai Group.
Flavio Del Bianco
(Co-Founder & CTO)Former Full Stack Developer at MV Labs. Co-founder & former CTO at BidAway. Has worked as a Web Developer at several companies.
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