Operations Manager, Corsearch
Online Brand Protection
Intelligent trademark and brand protection solutions
Job no longer available
Intelligent trademark and brand protection solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To revolutionise how companies commercialise and protect their growth.
Role
Who you are
- If you're passionate about making a global impact and thrive in a culture that values diversity, creativity, and continuous growth, Corsearch is the place for you
- Experience in brand protection or a related role preferred
- Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, receives and gives constructive feedback, sets clear delivery goals and expectations
- Good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning
- Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred)
- Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders
- Ability to take both a strategic and tactical, pragmatic approach – finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved
- Motivated and results-driven individual who takes a high degree of responsibility in their work
- Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well
What the job involves
- Managing the efficient and effective execution of Client Operations within an Industry Segment
- You will line manage a group of Client Delivery Managers, Client Delivery Specialists and Analyst teams and will be responsible for assuring effective delivery for our Clients
- Alongside the other Operations Managers within your industry you will be the main counterpart to the Brand Partners in ensuring suitable capacity management for the forecasted demand, with the required skillset capabilities
- You will ensure client needs are matched with current skills and development goals of your resource group
- You will manage recruitment strategy, ensure best practices are followed, and you will manage performance at the individual level and reporting performance at the industry level
- Line management of Client Managers, Client Coordinators and Analysts with appropriate performance management, objective setting, career management and appraisals
- Analysts will have their day-to-day delivery managed by their CDM, your responsibility here is to provide support for any escalation, and to ensure consistency in approach and ultimately be accountable for the teams overall delivery
- As an escalation point for Brand Protection Partners, ensure the client priorities are delivered and that there is consistent application of SOPs across the industry segment
- Manage the staffing needs for the Client Operations Teams within your segment, collaborating with your peers to assure resources are available to teams to meet forecasted demand, and to cover short-term peaks and troughs with efficient utilization metrics
- Input to the recruitment strategy and hire and onboard new staff accordingly
- Operational Management including continuous optimization of all aspects of the team delivery, internal reporting, managing KPIs, MBRs, managing the budget for delivery
- Management of special projects e.g., Operational excellence, automation implementation, new tooling, restructures etc
- Providing leadership for broader initiatives, e.g. development and running of communities of expertise, supporting product champions, moving product requirements forward, liaising with Senior Partners to develop deeper industry insights based on delivery trends, ensuring training is fit for purpose
- Maintain a high-level working knowledge of Salesforce, Float, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms well as any other tools as they are created and introduced in order to champion their correct usage
- Performance Metrics:
- Utilisation of industry pool
- Quality & Accuracy
- Enforcement Output
- Employee retention and satisfaction
Salary benchmarks
Our take
The internet has radically transformed the business landscape, creating new challenges for companies trying to protect their intellectual property. As brands face increasingly complex issues related to safeguarding their assets, Corsearch has stepped in with a suite of tools designed to secure brand value. offering everything from data and analytics to professional consulting.
In 2021, Corearch took a major leap forward when private equity firm Astorg acquired the company. This buyout sparked a period of significant growth, marked by strategic leadership hires, product development, and key acquisitions. These moves have paid off, positioning Corsearch as a leader in brand protection.
Now, as Corsearch looks to the future, it faces the challenge of staying ahead in an ever-evolving market. To maintain its competitive edge, the company is focusing on integrating the latest technologies, particularly those developed by AI-powered, venture-backed startups. By embracing these innovations, Corsearch is poised to continue its leadership in brand security and IP protection.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company benefits
- We encourage internal promotions by giving the opportunity to take up higher positions in the organizational structure
- We have Quarterly R&R, Hybrid work culture
- We prioritize work-life balance and employee well-being
- We believe in the power of diversity to foster creativity and innovation
Company HQ
City of London, London, UK
Leadership
Abel Clarke
(CEO)Abel was CEO of Cision, a global leader in PR, IR, marketing and social media management technology and intelligence. Previously, Abel was the CEO and Chairman of TruSight, a startup backed by leading financial services companies and focused on third-party risk management, and prior to that, they were the Global Managing Director of Thomson Reuters' $5.5 billion Financial Division.
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