Senior Director, ServiceNow
EMEA South COO
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Proven track record in enterprise software sales or sales leadership, with demonstrated success in complex, multi-stakeholder deals and GTM coordination & execution
- Strong customer-facing experience at C-suite level, with the presence and credibility to represent ServiceNow at the highest levels
- Comfortable acting as a senior delegate and decision-maker in a fast-paced, high-growth environment
- Strong people leadership, motivated by developing others and building high-performing teams
- Highly collaborative, able to work across a broad set of stakeholders — including the Chief of Staff and pursuit functions — with clarity and without duplication
- Experienced in multicultural, multi-country organisations; EMEA South exposure a strong advantage
- Energetic, resilient, with a growth mindset and a drive to win in a competitive market
- An effective communicator, credible at executive level both verbally and in writing
What the job involves
- This executive role is being newly created to support the continued growth and transformation of our EMEA South business
- Reporting into the EMEA COO organization, the EMEA South COO will serve as the primary deputy to the SVP of EMEA South — present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (France, Italy, Spain, Israel, UAE, Saudi Arabia, South Africa)
- The role sits at the heart of the EMEA South leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead
- Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region’s most complex deals, the COO’s focus is squarely on customer impact, field leadership, and revenue performance
- The right person gets their energy from winning — from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve
- Act as deputy to the SVP of EMEA South, representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements
- Drive business performance across EMEA South, holding the organization accountable for targets and outcomes alongside the SVP
- Overlook South Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team
- Represent EMEA COO office in South region by ensuring execution of Pan EMEA initiatives and decisions
- Build and sustain senior relationships with customer executives across the region, reinforcing ServiceNow’s value at the highest levels of key accounts
- Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process
- Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers
- Represent EMEA South in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
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