Principal Software Engineer, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Passion for software development, problem solving, coaching and mentoring other software engineers
• High energy and an aptitude for learning new technologies
• 15+ years of experience in designing & implementing user experience and server-side application frameworks
• Exceptional Java and JavaScript skills
• Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
• Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
• Knowledge of web user interface unit testing, profiling, and code tuning
• Exceptional problem- solving skills
• Self-starter with a quick learning curve
• Strong written and verbal communication

• Oversee the design, architecture, and deployment of Configure, Price, Quote (CPQ) systems with focus on performance tuning and Rules engine optimization
• Architect, Design and implement end-to-end Lead to Cash processes, ensuring seamless integration between CRM systems, CPQ tools, and other business systems (e.g., ERP, billing)
• Provide technical guidance to CRM/CPQ engineering teams and provide thought leadership in architectural decisions
• Work closely with product owners, business analysts, and technical teams to understand requirements, define solutions, and ensure alignment with business objectives
• Ensure that all systems are built to scale, handle high volumes, and provide a seamless user experience
• Keep up to date with the latest advances in AI technology and explore ways to leverage them in developing automated and highly-efficient Lead to Cash business processes
• Produce high quality design and code on aggressive deadlines of shared UI components
• Provide guidelines and mentoring application teams on how to implement and design UI components
• Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements
• Collaborate with design and platform teams to deliver engaging and consistent user interfaces
• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
• Communicate technical decisions (architecture and design) to business and engineering

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time

Total funding: $83.8m

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.