Principal Software Engineer, ServiceNow
$207.3-362.7k
+ Variable/incentive compensation. Offers ESPP
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$207.3-362.7k
+ Variable/incentive compensation. Offers ESPP
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Passion for software development, problem solving, coaching and mentoring other software engineers
- High energy and an aptitude for learning new technologies
- 15+ years of experience in designing & implementing user experience and server-side application frameworks
- Exceptional Java and JavaScript skills
- Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
- Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
- Knowledge of web user interface unit testing, profiling, and code tuning
- Exceptional problem- solving skills
- Self-starter with a quick learning curve
- Strong written and verbal communication
What the job involves
- Oversee the design, architecture, and deployment of Configure, Price, Quote (CPQ) systems with focus on performance tuning and Rules engine optimization
- Architect, Design and implement end-to-end Lead to Cash processes, ensuring seamless integration between CRM systems, CPQ tools, and other business systems (e.g., ERP, billing)
- Provide technical guidance to CRM/CPQ engineering teams and provide thought leadership in architectural decisions
- Work closely with product owners, business analysts, and technical teams to understand requirements, define solutions, and ensure alignment with business objectives
- Ensure that all systems are built to scale, handle high volumes, and provide a seamless user experience
- Keep up to date with the latest advances in AI technology and explore ways to leverage them in developing automated and highly-efficient Lead to Cash business processes
- Produce high quality design and code on aggressive deadlines of shared UI components
- Provide guidelines and mentoring application teams on how to implement and design UI components
- Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements
- Collaborate with design and platform teams to deliver engaging and consistent user interfaces
- Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
- Communicate technical decisions (architecture and design) to business and engineering
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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