Senior People Generalist, ShipBob
Fulfillment Operations
$74-123.3k
+ Performance Bonus
Ability to travel required
Office located in North Aurora, IL
Tech-enabled third-party logistics
Open for applications
Tech-enabled third-party logistics
501-1000 employees
Open for applications
$74-123.3k
+ Performance Bonus
Ability to travel required
Office located in North Aurora, IL
501-1000 employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- Bachelor's degree in Human Resources or related degree and a minimum of 5 years of Human Resources experience
- SHRM or SPHR Certification
- Solid understanding of Labor related laws and statutes
- Prior experience working in a fulfillment center, warehouse, or manufacturing facility
- Ability to understand and interpret data as well as the ability to make recommendations and take action utilizing that data
- Must be able to manage highly confidential information
- Able to work in a fast-paced, highly energized and open environment and work with all levels of management
- Solid presentation and speaking skills to a wide range of group sizes
- Must have stellar interpersonal skills (written and verbal)
- Proficient in using MS Office, Excel, and data related tools
- Ability to work independently, requiring minimal direction
- Ability to travel required
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution
- Be Safety Minded. It’s not just talk; it’s the way you work
What the job involves
- The Sr. People Generalist, Fulfillment Operations is a hands-on role that serves as the main People Team representative within their assigned ShipBob Innovation and Fulfillment Centers tasked with providing full cycle Human Resources support too all employees, managers, and regional directors within the assigned location(s)
- In addition, you will work closely with our business leaders to execute HR initiatives and strategies to guide organizational effectiveness, employee engagement, workforce planning, and compliance within your assigned location
- Serve as the first point of contact for employees to resolve issues and conduct investigations partnering with People Team Leadership, HRBPs, and Legal as needed
- Maintain accurate and up-to-date human resource records and documentation, upholding compliance guidelines and regulations by performing periodic audits
- Train, coach, and counsel managers on people matters
- Partner with 3rd party staffing agency on-site representative to ensure proper staffing
- Participate in recruiting events and career fairs both onsite and offsite
- Source, schedule, coordinate and conduct new employee interviews for hourly roles
- Facilitate new hire onboarding training and ensure new hires are processed correctly with all required paperwork and approvals being completed properly
- Conduct new hire check-ins with all associates
- Participate in ShipBob Culture Committee and support Employee Resource Groups (ERGs)
- Establish, plan, coordinate, and participate in employee retention efforts at assigned location in partnership with site General Manager
- Host employee office hours / open door hours
- Facilitate the smooth exit of employees by maintaining a consistent offboarding process to include acting as the HR representation during involuntary separation meetings and conducting exit interviews with voluntary separations
- Track employee attendance and manage disciplinary write-ups
- Participate in the progressive discipline and PIP process for associates within assigned location
- Provide support and communication to employees regarding new People Team initiatives and programs, including the yearly open enrollment process
- Presents at assigned site’s monthly town hall and start-up meetings
- Monitor, address, and communicate key people metrics monthly with site leadership
- Administer periodic employee satisfaction surveys and compile results as scheduled by the company
- Provide training and resources to the onsite Leadership team
- Partner with operations on workers comp and return to work processes
- Additional duties, projects, and responsibilities as necessary or assigned by the HRBP and the People Leadership team
- Reports to: Manager, People Operations
- Shift: M-F, 8:00 am-5:00 pm
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general uptick in eCommerce that has continued post-pandemic should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.6m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company values
- Mission driven - We work together with a common goal in mind
- Humble - We work hard in silence and allow success to do the talking
- Creative problem solvers - We see only opportunities, never impossibilities
- Resilient - After the hardest climb comes the best views
- Safety-minded - It’s not just talk; it’s the way you work
Company HQ
West Loop, Chicago, IL
Articles
Leadership
Dhruv Saxena
(CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. Before co-founding ShipBob, they were an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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