Technical Customer Support, Modsquad

Salary not provided

Zendesk

Dialpad

Junior and Mid level

Remote from US

More information about location

Global customer experience service provider

Job no longer available

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided

Zendesk

Dialpad

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

Have a keen eye for detail and can spot even the smallest issues
Bring experience in troubleshooting and are committed to meeting SLAs
Can follow specific guidelines and procedures while working independently
Are empathetic customer support agents dedicated to delivering top-notch and efficient support in every interaction
Possess excellent written and verbal communication skills
Bonus points if you're experienced with Zendesk and/or Dialpad

What the job involves

ModSquad has teamed up with a leading B2B ISP company, and we're on the hunt for top-notch technical and customer support professionals to join this new client partnership
As a member of this team, you'll be providing exceptional technical and customer support by handling inbound calls and emails. Join us and be part of an innovative team dedicated to delivering outstanding service!

Application process

Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-11% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.1)

Company

Company HQ

Newton Booth, Sacramento, CA

Leadership

Amy Pritchard

(CEO)

Former Partner at Hughes & Pritchard, and Associate at Winterbotham Law.

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