Business Operations Lead, Experian
Plus discretionary bonus plan
Free credit check, score, and report
Be an early applicant
Free credit check, score, and report
1001+ employees
Be an early applicant
Plus discretionary bonus plan
1001+ employees
Company mission
We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.
Role
Who you are
- Experience in business operations, programme management or cybersecurity operations with audit & consultancy background
- CISSP, CISM or similar cyber related qualifications
- Familiarity with cybersecurity tools and concepts (e.g., SIEM, threat intelligence platforms, incident response workflows)
- Proficiency in data analysis tools (Tableau, Excel, Power BI)
- Collaboration & Documentation: SharePoint, xWiki, Confluence, Microsoft Teams, OneNote
- ServiceNow, Jira
- PowerShell, Python scripting for automation and reporting
- Awareness of AI/ML applications in cybersecurity operations
- Experience driving operational efficiency and process improvement across operations, with proficiency in data analysis, finance management to support projects and growth
- Experience with technical writing, process documentation, and training procedures
- Familiarity with common cybersecurity and data protection frameworks such as NIST Cybersecurity Framework (CSF), ISO/IEC 27001, SOC 2, GDPR, HIPAA, and CIS Controls
- Experience supporting or representing teams during audit engagements and compliance assessments
What the job involves
- We are looking for a dynamic and strategic Business Operations Lead to join our Cyber Fusion Center (CFC). This leadership role is important to managing programmes, and helping the CFC defend against evolving cyber threats
- You will bring a blend of cybersecurity awareness, regulatory compliance experience, and operational knowledge to support the CFC's mission and strategic goals
- You will lead efforts to improve workflows, enhance data-driven decision-making, ensure agreement across global cyber defense functions, and represent the CFC in front of client auditors and regulators
- This is a unique opportunity to work at the intersection of cybersecurity and business operations within a world-class organization, reporting directly to the Senior Director of Cyber Forensics and Threat Hunting
- Ensure operational activities align with organizational policies, regulatory requirements, and cybersecurity frameworks (e.g., NIST CSF, ISO 27001, SOC 2, GDPR)
- Support audit readiness, compliance documentation, and evidence collection for internal and external reviews
- Represent the Cyber Fusion Centre during internal and external audits, assessments, and compliance reviews
- Define operational governance models, including leadership cadences, risk reviews, and performance tracking
- Improve programmes across CFC workflows, tooling, and reporting to enhance efficiency and scalability
- Define and report on Indicators and operational metrics to measure performance, identify trends, and inform strategic decisions
- Develop dashboards (e.g., Tableau, Power BI) to visualize incident metrics, threat trends, and operational health
- Create forecasting and scenario analysis to evaluate the potential impact of proposed process changes
- Work with CFC leadership and tower leaders to define measurements and coordinate the automation of metric reporting dashboards
- Deliver executive-level briefings and client engagement materials to showcase CFC capabilities and effect
- Present the Cyber Fusion Center's services, capabilities, and incident management workflows to internal departments and newly acquired organizations as part of M&A integration efforts
- Facilitate integration between cyber, physical, and threat intelligence teams to support a unified threat response
- Promote a culture of cybersecurity awareness and operational discipline across the organization
- Contribute to the strategic development and continuous improvement of CFC service offerings, incorporating latest technologies and evolving threat landscapes
- Build partnerships with our teams, leaders, and external partners to support collaboration, integration, and operational success
- Consult with teams to build onboarding documentation, training roadmaps, and performance metrics
- Help redesign internal knowledge bases and process documentation
- Break down technical process documents centered around cybersecurity into layman's terms
- Coordinate procurement activities to ensure acquisition of tools, and services required by several Cyber Fusion Centre (CFC) functions
- Work with CFC leadership to manage budget planning and tracking, ensuring understanding of organizational financial policies and priorities
- Occasional domestic or international travel may be required for training, strategic planning sessions, internal meetings, audit meetings, or project execution
Our take
Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.
It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.
It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid working
- Flexible working
- Discretionary bonus
- Pension
- Bupa Healthcare
- Sharesave Scheme
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
- Discounted gym membership
- Discounted dental cover
Company values
- Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
- Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
- Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
- Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.
Company HQ
Nottingham, UK
Articles
Leadership
Brian Cassin
(CEO)Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.
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