Strategic Insights Analyst, eBay

• This role requires someone who is customer obsessed and able to dive deep to undercover relevant, actionable insights and communicate those insights effectively to drive customer and business impact
• Further, the Collectibles category is constantly evolving and having a strong personal connection to any collectible category will be helpful
• Strategic. You excel at deconstructing complex problems into simple, understandable frameworks and compelling data-backed narratives, enabling teams to tackle challenges systematically and efficiently
• Analytics. You excel at analyzing complex datasets to extract meaningful insights, using them to inform decisions and optimize performance
• Collaborative. You thrive in cross-functional environments, effectively partnering with marketing, product, and sales teams to align insights with business objectives
• Customer-Centric Innovator: You have a deep understanding of customer behavior and preferences, leveraging this knowledge to enhance user experiences and increase engagement
• Resourceful. You adapt quickly to changing market conditions, demonstrating a proactive approach to overcoming challenges and seizing opportunities
• Engaging. You articulate insights and recommendations clearly and persuasively, ensuring stakeholders understand and act upon your findings
• 3-5+ years of relevant experience: Analytics, strategy & operations, management consulting, product management, or similar in e-commercial, retail, consumer goods, or consumer tech
• BA/BS degree, or equivalent
• Excellent verbal & written communication skills
• Excellent presentation skills + high-level proficiency in related tools: Google Slides and/or MS Powerpoint
• Excellent analytical skills, experience pulling data/gathering insights, and high-level proficiency in related tools: Google Sheets and/or MS Excel
• Excellent program/project management skills and high-level proficiency in related tools: MS Project, Smartsheet, etc
• Travel to industry events, external partners, and eBay offices as-needed (4+ times/year)

Desirable

• The Collectibles Business Unit is a specialized team where passion for unique and rare items meets e-commerce innovation
• By joining our team, you'll contribute to a platform that not only connects people with the treasures they seek but also fosters a community where the excitement of collecting is shared and celebrated!
• The Buyer Strategic Insights Analyst, Collectibles will deliver insight projects that contribute to growing and strengthen eBay's position as the top destination for buyers and sellers worldwide
• You will be at the forefront of evolving the buyer and seller journey, improving the customer experience, and driving long-term growth for the Collectibles segment
• You will work closely with internal and external partners, reporting to the Head of Buyer Strategic Insights
• Drive Strategic Growth. You will provide data-driven insights to identify market trends and inform strategic decisions to deliver business growth
• Enhanced Understanding: You will facilitate a clear comprehension of the business landscape and trends
• Efficient Problem-Solving. You will enable faster identification and resolution of issues