Senior Product Designer, ProblemShared
+ Annual Performance related bonus (Discretionary)
More information about location
Online therapy platform
Posted today
Online therapy platform
201-500 employees
Posted today
+ Annual Performance related bonus (Discretionary)
More information about location
201-500 employees
Company mission
ProblemShared's mission is to continually evolve and advance the provision of mind health and neurodevelopmental care, treatment and support.
Role
Who you are
- ProblemShared is looking for an experienced and passionate Senior Product Designer
- We’re looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one
- We are looking for someone who is well versed in both UI and UX digital product design
- The successful candidate will be particularly strong and passionate in the world of UX however their daily role will encompass both UI and UX
- Underlying user problems are derived from a significant range of areas and user types, therefore the successful candidate must be adept at prioritisation and in turn managing expectations of stakeholders
- The candidate will be responsible for driving the design of intuitive, user-centric experiences across both clinician and client-facing web applications
- They will apply principles of design thinking to conceptualise and create engaging, valuable, and intuitive user experiences, and promote human-centered methodologies across the product team to ensure new designs meet user needs as well as achieve business goals
- Past experience in a B2C environment with demonstrable experience of steering user interactions and engagement through application of ‘Nudge Theory’
- Demonstratable competence in quantitative and qualitative research methods with an ability to scrutinise related approaches and methodologies
- A passion for creating user experiences that meet the unique but diverse needs of a userbase
- A good understanding and interest in behavioural psychology
- Skilled in human-centered design and know how to use data and user feedback to inform your design decisions
- Have mastered the art of running productive and efficient workshops and can draw out the best and most creative ideas from participants
- Open to constructive feedback and able to quickly iterate on your designs based on input from stakeholders at all levels
- Can manage multiple projects simultaneously, balancing priorities while delivering high-quality work on time
Desirable
- Experience working in a regulated environment
- Experience working with health-related product sets
- Experience as a product designer, ideally within a start-up or scale-up environment
What the job involves
- Workpattern: Monday - Friday, 40 hours per week
- Reporting to: Product Design Lead
- The candidate will be responsible for driving the design of intuitive, user-centric experiences across both clinician and client-facing web applications
- They will apply principles of design thinking to conceptualise and create engaging, valuable, and intuitive user experiences, and promote human-centered methodologies across the product team to ensure new designs meet user needs as well as achieve business goals
- Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users
- Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create user personas, journey maps, and wireframes based on these insights
- Develop high-quality UI designs, including mock-ups, prototypes, and design systems. Focus on visual consistency, responsiveness, and accessibility
- Develop intuitive information architecture, hierarchies, interaction flows, and wireframes. Ensure that user interfaces are easy to navigate, reducing friction and enhancing usability
- Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms
- Work closely with our incumbent senior designer, helping to foster organisational design evolution, developing and promoting best practice within the design team
- Stay up to date with the latest design trends, tools, and technologies. Bring innovative ideas to the team that can enhance the user experience and product functionality
- Develop and maintain your understanding of neuro diversity, along with the challenges and opportunities that it presents for the provision of a toolset which delivers the best possible outcomes for users
- Work in partnership with cross-functional teams, including product managers, engineers, and stakeholders, to ensure alignment and deliver successful product outcomes
Application process
- Step 1 - Screening call
- Step 2 - Interview
- Step 3 - Offer
Our take
ProblemShared is a new entrant in the field of digital mental health. The company has built an online community of high-quality mental health practitioners, available over a highly secure video consulting platform, to broaden access to mental health services in the UK. The company put emphasis on the quality of the care and is licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland.
ProblemShared are growing rapidly with a very strong, clinically-led team of therapists, psychologists and psychiatrists. The company can diagnose and treat conditions ranging from mild depression and ASD through to complex PTSD.
The company's vision is not only to reach out and help individuals seeking help - ProblemShared also work with universities, therapy practices, and wider businesses to help broaden access to mental health services for their students, clients, and employees.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Salary: Competitive with participation in the company equity scheme
- 30 days annual leave plus bank holidays
- Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living.
- Laptop, monitors and any other necessary work equipment provided
- Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them.
Company values
- HUMAN-CENTRIC - Everything we do is focused on improving lives. We embrace the difference in each human being and in doing so, help them to thrive
- EXCELLENCE - We provide exceptional care. Full stop
- INNOVATIVE - …in the way we work, in our service delivery and in the technology that underpins what we do. Throughout our innovation journey, data will be used as a force for good, driving our efforts to provide personalised care
- COLLABORATIVE - We forge meaningful partnerships with like-minded organisations and people to deliver on our vision
- GENEROUS - We share our knowledge, time and resources with the ProblemShared community to create the building blocks for an empowering environment where everyone feels supported
- REFLECTIVE - In the spirit of continuous improvement we always strive to be better today than we were yesterday
Company HQ
Holborn, London, UK
Leadership
Nick Nabarro
(CEO)Previously worked in A&E and Acute Medical Units in hospitals, as well as training to be a GP in Scotland.
Tika Nabarro
(Head of Legal)Previously Lawyer at Allens Arthur Robinson for four years. Also founded Mimmelu in 2006.
Diversity, Equity & Inclusion at ProblemShared
- As a mind health company, it is our mission to help individuals by assessing and understanding their mind health needs, whether that be mental health therapy or special learning needs. This naturally attracts a number of applicants to roles within ProblemShared who themselves are Neurodivergent and we welcome those skills to help us grow our team and understand our clients better. Our policy is to recruit the best person for the job and that has provided us with a diverse and included workforce at ProblemShared.
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