Customer Success Manager, MagicSchool AI
Mid-Market
$80-88k
Offers Equity + $20K – $22K Commission
AI education platform
Job no longer available
AI education platform
201-500 employees
Job no longer available
$80-88k
Offers Equity + $20K – $22K Commission
201-500 employees
Company mission
To develop cutting-edge AI solutions that empower educators and inspire students.
Role
Who you are
- Achievement Oriented: You are deeply committed to success and take full ownership of your tasks while working hard to exceed targets
- Intellectual Curiosity: You learn new technologies quickly and apply creative problem solving to complex educational challenges
- Relational Intelligence: You are an empathetic communicator who builds strong bonds with diverse stakeholders easily
- Collaborative Mindset: You work seamlessly with cross-functional teams and possess the ability to influence decision making at the leadership level
- Operational Excellence: You are detail oriented and diligent with the ability to juggle multiple responsibilities and timelines without losing focus
- Customer Success Expertise: You have a proven track record in a customer facing role such as customer success or account management specifically within the Mid-Market (MM) segment
- Educational Background: You possess direct experience working in education as a teacher or within an EdTech company, strongly preferred
What the job involves
- As a Customer Success Manager, Mid-Market, you will ensure a portfolio of mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning
- You will manage projects, oversee customer relationships, and help mid-level clients integrate MagicSchool into their daily operations
- By facilitating onboarding, training sessions, and regular check-ins, you will drive product adoption, deepen usage, and secure renewals, helping partners achieve their goals. Your role is central to building strong, lasting relationships within our education community
- Product Adoption: Ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow through effective onboarding and professional development
- Renewal and Retention: Achieve a contract renewal rate of 90 percent or higher for the upcoming school year while maintaining a quarterly churn rate below 5 percent
- Revenue Growth: Drive a Net Revenue Retention (NRR) rate of at least 110 percent annually by identifying expansion opportunities and increasing account revenue by 15 percent year over year
- Intervention and Support: Monitor school health data to triage underperforming accounts and design specific intervention programs that return them to active usage
- Relationship Management: Build high levels of trust and influence with both teachers and administrators to secure buy-in from key decision makers on both pedagogy and budgeting
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, it's clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$60m
LATE VC
Feb 2025
$45m
EARLY VC
Total funding: $122.4m
Company benefits
- Work from home: We offer the flexibility and comfort of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration - regardless of location.
- Unlimited PTO: We offer unlimited time off to promote work-life balance. We work hard for our teachers and encourage our employees to rest and take the time they need in service to their work.
- Insurance: We offer various medical plans, provided at low to no premiums as well as low premium dental and vision coverage so you can take care of yourself and your family.
- 401k Match: We match 100% of the first 1% and 50% of your next 5% towards your 401(k).
- Stock Options: All of our employees are offered generous stock options, vested over 4 years. If we do well, you do well!
- Parental Leave: We offer 12 weeks paid parental leave for recovery and bonding with the newest addition to your family.
- Wellness: Every month, you receive an additional $100 monthly wellness stipend - to spend on whatever you please!
- Office Setup Stipend: When you join the MagicSchool team, you’ll automatically receive a $500 stipend to set up your home office to meet your needs.
Company HQ
Civic Center, Denver, CO
Leadership
Adeel Khan
(Founder & CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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