Customer Rated Experience Associate, EcoVadis
German Speaker
Business sustainability ratings provider
Be an early applicant
Business sustainability ratings provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide reliable, globally recognized sustainability rating and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.
Role
Who you are
- Fluency in English is highly preferred
- High proficiency in German is a great asset
- Minimum 2 years of experience in a customer facing role or with a customer-related project
- Phenomenal communication skills - excellent and clear in written and spoken communication. Excels at problem solving and conflict resolution
- Excellent sense of customer service and ability to handle customer complaints while supporting internal processes, integrity and fairness
- Strong problem solving skills; ability to offer resolutions to conflictual situations
- Uncompromising on work ethics
- Must have excellent organizational skills and proven ability to work within prescribed timelines
- Empathy, benevolence and a spirit of analysis and synthesis
- Self-motivated; works independently with little or no supervision
- Proven ability to manage multiple tasks in a dynamic environment
- Team Player / ability to collaborate with others & work in a team-oriented environment
What the job involves
- You will support the Evaluation Services (EVS) Inquiry Center team in explaining assessment results to companies that have been rated by EcoVadis on their sustainability performance, by presenting our methodology, giving contextual information around their performance, and maintaining constructive discussions with customers
- The ultimate goal of your role is to make sure that our rated customers are provided with highly professional support to maximize customer satisfaction and maintain continuous engagement
- Act as a point of contact for our rated companies for their assessment-related questions
- Ensure deadlines are respected, and high quality support is provided
- Write responses in response to rated companies feedback/questions
- Lead discussion and calls with rated companies and support them during live sessions
- Bring the methodological and the EVS expertise to the Inquiry Center
- Assist customers in more effectively utilizing the EcoVadis scorecard to better identify improvement opportunities and drive corrective action plans
- Actively contribute to maintaining a high satisfaction level towards EcoVadis services
- Collaborate with team members to ensure dissatisfied customers' frustrations are quickly and effectively addressed
- Establish and maintain strong engagement with both proactive & reactive outreach to rated customers
- Develop trusted expertise relationships with key account stakeholders both internal and external
- Provide feedback to Product Development team, SEN and Marketing teams in order to improve our offering and increase customer satisfaction
- Proactively solicit feedback with assigned accounts and existing markets
- Analyze data to identify improvement opportunities
- The job is expected to have autonomy
- The job is expected to establish best practices, improve existing or develop new procedures
- The job is expected to identify issues and propose solutions to both internal and external stakeholders
Application process
- Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis is smartly targeting this key area. It currently operates with 130,000 companies of all sizes across more than 180 industries in 220 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $736.7m
Company benefits
- Flexible hybrid working model
- Learning and development
- Wellness programs
- Sustainability events and community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
Company HQ
Chaillot, Paris, IDF
Leadership
Pierre-François Thaler
(Co-Founder & Co-CEO)Previously CEO of B2Build SA, the first B2B marketplace for the European construction industry. They also have experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-Founder & Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
Salary benchmarks
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