IT Help Desk Support Engineer, DriveWealth

• We are looking for a hands-on engineer who can operate across all levels of support — from daily ticket resolution to project execution and workflow automation
• 3–5 years of experience in IT Support or Systems Administration within a fast-paced, high-growth environment
• Strong hands-on experience supporting both macOS and Windows systems
• Experience working with Okta, ServiceNow, Active Directory, Google Workspace, Slack administration, and JumpCloud (preferred)
• Experience supporting Zoom Rooms or similar conference room technologies
• Experience managing hardware procurement and coordinating with IT vendors
• Familiarity with cloud-based SaaS application administration and identity/access management best practices
• Strong troubleshooting skills across endpoints, SaaS applications, networking basics, and office AV systems
• Excellent communication skills with the ability to support users at all levels, including executive leadership
• Experience in fintech or other regulated environments is a plus
• An ownership mindset, strong documentation habits, and a proactive, automation-first approach to IT operations

Desirable

• DriveWealth is seeking a highly motivated IT Support Engineer to join our growing Technology team in our NYC office (hybrid)
• This role supports a global workforce and plays a critical part in maintaining secure, scalable, and efficient IT operations across the organization
• This is not a traditional helpdesk role
• You will help scale IT processes in a fast-paced fintech environment where security, access control, and operational excellence are essential
• In this role, you will take ownership of core IT functions including onboarding/offboarding, identity and access management, endpoint administration, SaaS application support, and office technology operations while continuously improving workflows, automation, and documentation
• Provide Tier 1–3 technical support for a global user base across macOS and Windows environments, resolving access requests, incident tickets, and endpoint issues through ServiceNow
• Manage end-to-end onboarding and offboarding processes, including provisioning and deprovisioning access in Okta, Active Directory, Google Workspace, Slack, and other cloud-based SaaS platforms
• Administer and support Okta (SSO, MFA, lifecycle management), Active Directory, Google Workspace, Slack, and JumpCloud
• Own hardware lifecycle management including asset tracking, deployment, recovery, inventory controls, and hardware procurement
• Support and maintain Zoom Rooms and conference room technology, troubleshooting AV, connectivity, and room systems as needed
• Work with external vendors for hardware procurement, equipment setup, office IT infrastructure, and related services
• Participate in project work such as new system implementations, workflow automation initiatives, endpoint security enhancements, and process improvements
• Collaborate with other teams across the firm to support business initiatives and deliver reliable IT services
• Create and maintain clear documentation, runbooks, and process workflows to support operational maturity and growth