Customer Success Manager, Autodesk

Central Europe

Salary not provided

+ Discretionary annual cash bonuses & Commissions for sales roles + Stock or long-term incentive cash grants

Salesforce

Mid and Senior level

Barcelona

3D design, engineering & entertainment software

Be an early applicant

3D design, engineering & entertainment software

1001+ employees

B2BDesignVisualisationAutomation

Be an early applicant

Salary not provided

+ Discretionary annual cash bonuses & Commissions for sales roles + Stock or long-term incentive cash grants

Salesforce

Mid and Senior level

Barcelona

1001+ employees

B2BDesignVisualisationAutomation

Company mission

To empower innovators with design and make technology so they can achieve the new possible.

Job

Company

Role

Who you are

4+ years Customer Success/Account Management experience- SDFC proficiency
You are fluent languages spoken and written: English & German
You have Customer Empathy & Customer mindset
Strategic mindset and time management skills
You can collaborate across multiple partners
You have demonstrated ability to lead, discover, and uncover the customer's challenges

What the job involves

The Customer Success Manager is a role focused on effecting change in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions
The focus of this role will be to engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. You will report to Manager, Customer Success Midmarket
This role operates across the industries we serve, i.e. Design and Manufacturing as well as Architecture/Engineering/Construction
Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions
Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement
Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
Co-Create Success Plans for select customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes
Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
While engaging throughout the lifecycle, identify opportunities for expanding the business relationship and support the sales team to pursue expansion opportunities

Our take

Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.

Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.

The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.3)

Company

Company HQ

San Rafael, CA

Leadership

Andrew Anagnost

(CEO & President, not founder)

Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 36 more jobs at Autodesk