Program Manager, Elastic
Revenue Journey Office
$106.9-202.7k
Salary dependent on location. Plus stock program.
Open source platform powering search, observability, security, and more
Job no longer available
Open source platform powering search, observability, security, and more
1001+ employees
Job no longer available
$106.9-202.7k
Salary dependent on location. Plus stock program.
1001+ employees
Company mission
To help turn endless data possibilities into real results with the power of Search AI.
Role
Who you are
- 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment
- You have successfully led initiatives that include various teams, processes, systems, and organizational changes
- Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion
- You should have experience turning business needs into scalable solutions that focus on Salesforce. These solutions should balance governance and ease of use
- Robust analytical skills. Great communication skills. Good stakeholder management abilities. Proficient in presenting to executives
- Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies
- Familiarity with AI-enabled workflows, global operating models, and enterprise governance
- This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates
What the job involves
- The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey. This journey includes managing all post sales customer journey activities
- As a Program Manager, you will own and continuously improve key business processes across two critical domains: Customer Onboarding & Adoption (post-sale customer value realization) and Renewal Expansion
- You will work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT. Your goal is to develop strategy for and optimize post sales systems, tools and processes
- Your efforts here will improve post-sales and sales productivity, accelerate customer outcomes, and support Elastic's growth
- Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion
- Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes. These improvements will help customers get value faster
- Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption
- Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency
- You will work with Revenue Operations, Sales, Customer Architecture, Customer Onboarding, Services, Product, Finance, and IT. Your goal is to successfully prioritize improvements and manage changes
- Establish governance, reporting, and executive communications that measure adoption, process health, and business impact
- Evaluate new technologies and vendor capabilities to shape the post-sales technology roadmap
- Identify and mitigate cross-functional risks while partnering with other Revenue Journey Office Program Managers to ensure alignment across the end-to-end revenue journey
- Your work will directly shape how Elastic sells, serves, and grows with customers worldwide
Our take
Organizations are dealing with exploding data volumes increasingly sophisticated cyber threats, and the growing expectation tha ttechnology should help act on problems, not just report them. Ai is moving from experimentation into real operations, especially in security and observability where speed and context are critical. So now, both enterprises and governments are looking for simpler, shared platforms that sale easily and reduce complexity rather than add to it.
And Elastic sits at the intersection of these needs with its Search AI Platform that helps organizations turn large amounts of structured and unstructured data into clear insights and actiontions across search, security, and observability. Elastic's strength lies in its open, flexible approach, which breaks down data silos and provides a context people and AI systems need to make daster, better decisions. The goal is straightforward: help teams see what's happening, understand it quickly, and respond confidently.
Recently, the company worked with CISA to deliver a unified, cloud-based SIEM for US federal agencies, this highlights strong trust in Elastic's security and scalability. Alongside this, its AWS Agentic AI Specialization also reflects leadership in making autonomous AI system practical and reliable. Together, these milestones position Elastic well for the future, as organizations increasingly rely on shared platforms and intelligent systems to manage ris, complexity, and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2016
$58m
SERIES D
Jun 2014
$70m
SERIES C
Total funding: $162m
Company benefits
- Toast to your health: Fully paid health coverage for you and your family, in many locations.
- Craft your calendar: Flexible location and schedule for most roles.
- Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
- Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
- Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
- Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).
Company HQ
Union Square, San Francisco, CA
Leadership
Ashutosh Kulkarni
(CEO)Ashutosh joined Elastic in 2021 as CPO, becoming CEO in 2022. Prior to this, he was an EVP and CPO of Enterprise at McAfee, a Senior VP and GM of Web Performance and Web Security at Akamai Technologies, and a Senior VP and GM of Informatica Cloud at Informatica.
Shay Banon
(Co-Founder & CTO)Shay co-founded Elastic in 2012 and has served as the CTO since.
Navam Welihinda
(CFO)Prior to joining Elastic in 2025, Navam was the CFO at Grammarly. He also spent nearly 8 years at HashiCorp as VP of Finance and CFO and was the Head of Finance, Compose at IBM for 1 year.
Share this job
View 123 more jobs at Elastic