User Researcher, Our Future Health
Monthly travel to London
Health research programme
Open for applications
Health research programme
201-500 employees
Open for applications
Monthly travel to London
201-500 employees
Company mission
To bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people’s health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer.
Role
Who you are
- We’re looking for someone who can bring curiosity, rigour, and empathy to understanding how bring participants into Our Future Health
- Proven experience conducting user research with digital products or services, including designing and running studies independently
- Experience working in growth-focused environments, with a focus on acquisition
- Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis
- Ability to generate actionable insights from complex data, translating findings into clear recommendations that improve participant engagement and experience
- Ability to clearly communicate research processes and outputs to stakeholders in a way that maximises the likelihood that insights are integrated into product and service development
- Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation)
- Experience working in agile, cross-functional teams, contributing to both discovery and delivery phases of product and service development
- Confidence advocating for user research, helping teams understand and act on participant needs and behaviours
- Understanding of life sciences or health-related services is desirable, but not essential. You must be able to grasp and communicate complex concepts in these domains clearly and sensitively
- We are considering candidates at various levels for this role
What the job involves
- We’re looking for a User Researcher to help shape and optimise how Our Future Health recruits and engages participants
- You’ll play a critical role in ensuring our products and services are grounded in a deep understanding of user needs, behaviours, and experiences
- Lead and conduct user research across the product lifecycle, using qualitative and quantitative methods such as interviews, surveys, diary studies, and ethnographic research
- Generate and communicate actionable insights that inform design decisions, improve user experience, and support strategic priorities—through reports, presentations, and storytelling tailored to different audiences
- Design and run usability studies to refine features before launch, reducing friction and enhancing participant satisfaction
- Post-launch, evaluate the impact of products and services, identifying what works, what doesn’t, and why, working in collaboration with product analysts
- Collaborate with other user centred design professionals to embed user-centred thinking into cross-functional teams
- Facilitate workshops to align teams around user insights and design priorities
- Maintain a repository of user insights to support ongoing and future work
- Support non-expert colleagues in planning and conducting user research, providing guidance and subject matter expertise
- Champion inclusive and accessible design research, ensuring the voice of the user is represented throughout
Application process
- Closing date for applications : 17th October
- We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early
Salary benchmarks
Our take
Millions of people spend too much of their life with poor health, with medical professionals only able to treat diseases when symptoms start to present. But what if later-life diseases could be prevented earlier through a better understanding of public health? Our Future Health is a ground-breaking new study, aiming to collect a blood sample and a short questionnaire from 5 million members of the British public.
One of the two major strands of genomic study in the UK (the other is the Newborn Genomes Program which will be running in parallel), Our Future Health is set to become the largest health research program in the world. With funding from government and the private sector (with particular interest from pharmaceutical investors) it will cement Britain's reputation as a world leader in genomics, and is expected to lead to major advances in the fight against obesity, diabetes, heart disease and other causes of poor health.
Aside from looking for volunteers for the study, Our Future Health is also seeking engineering talent to help build the infrastructure that will gather, analyse and protect the research data. It will be exciting to see how this charity develops and what discoveries emerge from its data in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
131% employee growth in 12 months
Company
Company benefits
- Generous company pension package with employer contributions of up to 12%
- 30 days annual leave plus bank holidays.
- We have a lovely new office in Holborn, Central London and we offer flexible and remote working arrangements.
- We offer all employees a life assurance policy.
- Training support to help you achieve your potential.
- All employees are covered by a group income protection scheme to support them in the event of long term sickness.
Company HQ
Holborn, London, UK
Leadership
Raghib Ali
(CEO, CMO & Chief Investigator)Also a Clinical Epidemiologist at the University of Cambridge, an Associate Fellow at Green Templeton College, University of Oxford, and a Research Professor at New York University Abu Dhabi.
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