Community Manager, Mercury
$115.7-144.6k
+ Equity (stock options). US salary based on location. Canadian employees (any location): CAD $121,500-136,700
Banking services for startups
Open for applications
Banking services for startups
501-1000 employees
Open for applications
$115.7-144.6k
+ Equity (stock options). US salary based on location. Canadian employees (any location): CAD $121,500-136,700
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- This is a unique opportunity for someone who deeply understands the founder experience and who knows how to build trust and drive authentic conversation without sounding like a brand bot
- Have proven experience building or moderating online communities, especially on Reddit and Slack
- Be fluent in internet culture and niche forums (e.g. Reddit, Discord, IndieHackers), and have a track record of showing up authentically in those spaces
- Deeply understand founder needs, motivations, and trusted spaces — ideally from having been a founder yourself, an early team member at a startup, or through direct work with founders at accelerators or similar ecosystems
- Be highly autonomous and proactive — you consistently surface opportunities and initiate engagement without waiting for direction
- Be a strong communicator who prioritizes authentic, dialogue-driven community engagement over brand broadcasting
- Know how to analyze community insights and turn them into actionable feedback for cross-functional teams (e.g. marketing, product)
- Have experience collaborating across social, content, and growth teams to align community initiatives with broader strategy
- Thrive in ambiguity and fast-paced environments, with a natural bias toward experimentation and iteration
- Bring sharp copy instincts and a strong sense of brand voice, with experience contributing to content or communications
- Bonus: You’re already familiar with Mercury or the fintech ecosystem
What the job involves
- We’re looking for a startup-obsessed Community Manager to lead and engage with communities that matter to our founder and builder audiences, starting with Reddit and our own Mercury-owned spaces
- You’ll be on the front line of authentic interaction in founder circles and other entrepreneurial communities, representing Mercury where the conversations are already happening and helping us deepen connection and sentiment across multiple platforms
- Lead engagement on Reddit and other external community platforms (e.g. Facebook groups, IndieHackers, etc.)
- Monitor high-signal threads and actively participate in a way that’s native to the platform
- Surface opportunities for organic engagement, sentiment shaping, and content inspiration
- Build trust in Mercury’s voice by being present, helpful, and founder-first
- Manage and grow Mercury’s owned Slack communities
- Run our existing founder Slack
- Potentially spin up and lead a new community tailored to a different founder segment
- Create a strong feedback loop between community conversations and internal teams (marketing, product, support)
- Be the connective tissue across paid and organic efforts
- Collaborate with the Growth Marketing team to ensure continuity between our paid Reddit strategy and our organic presence
- Share learnings and community insights regularly with the broader Marketing and Product teams
- Partner with our social team to be our “eyes and ears” across more spaces on the internet
- Own social listening on forums to monitor conversations around business banking, startups, and Mercury, and partner with our social team to listen across other channels
- Identify opportunities to jump into conversations early, correct misinformation, or highlight wins
- Collaborate on brainstorming opportunities for founder-focused content and initiatives
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$300m
SERIES C
Jul 2021
$120m
SERIES B
Total funding: $450.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company HQ
SoMa, San Francisco, CA
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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