Director of Engineering, Included Health
Visit Experience
$188.3-345.7k
Salary dependant on location + Equity
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$188.3-345.7k
Salary dependant on location + Equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- Transformational Leader – You thrive in high-growth, fast-moving environments and love to scale teams and products
- Customer-Obsessed – You get energy from building customer-centric products that make a real difference
- Product-Minded Builder – You’ve built and shipped consumer-scale, AI-powered experiences
- Cross-Functional Influencer – You can work seamlessly with Doctors, GTM, and AI teams to drive innovation
- Bias for Action – You move fast, execute with precision, and thrive on impact
- Growth-Oriented & Hungry – You challenge the status quo and push boundaries to redefine care delivery
- 10+ years of engineering experience, with at least 5+ years in a leadership role managing managers and scaling teams
- Proven experience in leading engineering teams that build and scale consumer-facing, AI-powered digital experiences
- Deep technical expertise in building distributed systems, modern web/mobile applications
- Strong ability to influence and align technical and business stakeholders, driving high-impact innovation
- Experience with AI/ML, automation, and data-driven product development is a plus
- Entrepreneurial mindset with a passion for improving healthcare through technology
- Bachelor's or Master’s degree in Computer Science, Engineering, or related STEM field
- Prompt and regular attendance at assigned work location
- Capability to remain seated in a stationary position for prolonged periods
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required
- Capability to work with leadership, employees, and members in an appropriate manner
What the job involves
- We’re looking for a Director of Engineering - Visit Experience to lead and scale this transformation
- In this role, you’ll manage three teams across two managers, driving innovation across Pre-Visit, In-Visit, and Post-Visit workflows
- You’ll partner with Doctors, GTM, and Product leaders to redefine how care is delivered at scale—not just during visits, but continuously
- Own & Scale a Critical Pillar – Lead the Visit Experience, shaping the next generation of virtual care
- Build for Millions – Redefine urgent and virtual primary care for a third of the U.S. population
- Leverage AI & Smart Devices – Drive Conversational AI, async care, and wearable integration to make healthcare proactive
- Innovate Beyond the Visit – Build behavior-changing, AI-powered post-visit solutions that improve adherence and health outcomes
- Obsess Over the Customer – Develop delightful, patient-centered experiences that make care seamless and intuitive
- Drive High-Impact Strategy – Align engineering with business model innovation, clinical needs, and AI transformation
- Lead, mentor, and scale a world-class engineering organization, managing senior engineering managers and their teams
- Define and execute the technical vision and strategy for Visit Experience, ensuring seamless, high-quality virtual care journeys
- Drive AI and automation initiatives to improve care delivery, leveraging conversational AI, wearable data, and smart workflows
- Collaborate closely with Clinical, Product, GTM, and AI teams to ensure alignment of technology with business and patient needs
- Develop and execute a roadmap for continuous improvement of pre-visit, in-visit, and post-visit experiences
- Foster an engineering culture of innovation, execution, and impact, ensuring high standards for quality, scalability, and reliability
- Provide technical guidance and strategic leadership in designing scalable, secure, and user-centric healthcare solutions
- Advocate for technical excellence while balancing speed, efficiency, and innovation to drive business results
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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