Partnerships Strategic Operations Manager, Stripe
Networks
$124.6-168.6k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
A financial infrastructure platform for businesses
Job no longer available
A financial infrastructure platform for businesses
1001+ employees
Job no longer available
$124.6-168.6k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 7+ years of project/program management and/or business operations experience
- Experience in banking, e-commerce, or payments
- Knowledge of and experience with payment technologies and ecosystem
- Experience managing external relationships
- The willingness to travel, when necessary
Desirable
- Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
- Excellent interpersonal and communication skills (verbal and written)
- The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
- Strong analytical skills with excellent problem solving abilities
- Basic to intermediate SQL skill
- Experience in a high growth technology company
What the job involves
- The AMER Partnerships Strategy & Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success
- The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners
- We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth
- On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities
- Identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business
- And building new tools and processes to scale our team’s impact
- The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users
- We are looking for a program manager to join our team and provide operational support across a number of key partners
- You’ll interact with partners directly and mutually drive efforts to build products, improve operations, drive incident management procedures, and use metrics to track performance
- The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives
- Build and own operational relationships with key partners (such as banks, networks and technology partners)
- Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development Management and others – to build integrations, products, support deals, and drive process enhancements
- Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
- Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
- Develop and manage end-to-end project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery
- Help to define and implement metrics to measure partner health
- Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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