Director of Customer Success, Hasura
Data API development platform
Be an early applicant
Data API development platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make data access fast, secure and scalable.
Role
Who you are
- You thrive as a builder, tasked with scaling our Customer Success org’s maturity, processes, and data capabilities
- We’re looking for a proactive person who thrives leading through change, is excited about working cross-functionally with other functional leaders, and can inspire their team and customers
- We want to meet you if you have a customer-first mindset, love empowering teams, and excel at building lasting partnerships
- 8+ years in high performing Customer Success org with 3+ years leading a CSM team
- Proven ability to hire, lead and develop a high-performing team
- Track record of designing and managing new processes to improve client satisfaction
- A true builder mindset, overseeing multiple complex projects, with a focus on technology and process design
- Establishing and measuring key metrics that focus effort and drive result
- Balancing a process-oriented mindset with ability to work in an unstructured, ambiguous environment
- Innovative thinking focused on the customer
- Experience leading customer QBRs, building Customer Success playbooks, and being a consultative resource to customers that lead to renewal and expansion opportunities
- Experience in highly technical environments, preferably an understanding of AI/ML, APIs, integration, middleware, big data, PaaS preferred
What the job involves
- Hasura is searching for a Director of Customer Success to champion the business outcomes our customers are utilizing Hasura to drive towards
- Reporting to the VP of Customer Success & Professional Services, you will lead a team of CSMs and Renewal Managers, working hands-on with them and our customers to lead onboarding and drive significant adoption
- Enable, inspire, and lead a team of Customer Success professionals
- Own customer onboarding. Building processes and strategies to drive adoption
- Building out our digital Customer Success motion, enhancing the way we utilize customer data
- Using data to identify risks, opportunities, and trends across the customer portfolio, and develop Customer Success playbooks to address them
- Partnering with Sales, ensuring smooth customer hand-offs. Building Account Plans, running customer QBRs, and other high touch customer activities, leading to renewals and growth within Strategic accounts
- Being a thought leader to our customers in ways Hasura & AI can transform their business
- Ensuring customers achieve measurable value
- Partnering with Recruiting to hire the best and build a high performing organization
Our take
Hasura delivers a development toolkit to speed up the production of data-led APIs. According to the company, data and APIs are "key to the success of the modern enterprise", but developing them can prove tedious and time-consuming. To combat this, Hasura automates much of the process, allowing app teams to focus on building other features.
The company's data API platform encompasses a range of tools, such as a declarative authorization engine (for securing data), performance optimisation features, and full monitoring. It can be deployed as either a fully managed Hasura Cloud service or the self-hosted Hasura Enterprise Edition, giving it the versatility to serve a wide range of clientele.
Hasura has gained widespread popularity and has good funding to back itself as it explores further development and expansion. Most recently, it announced key innovations in its Data Delivery Network (DDN), improving access, governance, and integration across domains. These updates position Hasura to meet the rising demand for AI-driven solutions and help businesses overcome data challenges as they adopt GenAI and other advanced technologies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$100m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $136.5m
Company benefits
- Remote & hybrid work environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that considers individual preferences and promotes effective teamwork
- Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our team members to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity
- Flexible timings & PTO: Because of our asynchronous ways of working, our team members have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options
Company HQ
South Beach, San Francisco, CA
Leadership
Tanmai Gopal
(Co-Founder & CEO)Previously the co-founder of 34 Cross, a product development company.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Hasura