Project Manager, Addison Lee

£50-55k

Up to 10% Bonus

Salesforce

Hubspot

Mid and Senior level

London

Office located in Paddington, London

Taxis, couriers & chauffeurs

Be an early applicant

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Be an early applicant

£50-55k

Up to 10% Bonus

Salesforce

Hubspot

Mid and Senior level

London

Office located in Paddington, London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

Must have 3+ years of Project Management or Change Management in a commercial environment, evidenced
Recognised project management accreditation (Prince2, MSP, MoP, PMP, APM)
Proven experience in managing complex and nuanced commercial or transformation projects in a fastpaced, customer-centric environment
Some experience in delivering CRM systems projects, including system implementation, migration, integration, and optimisation. (e.g. Salesforce, HubSpot, Freshsales)
Strong commercial acumen and strategic thinking, with the ability to translate vision into actionable plans
Good stakeholder management and communication skills, with experience influencing at senior levels
Experience in managing cross-functional teams and delivering measurable business outcomes
Familiarity with Office 365, SharePoint, Teams, and project management tools
Strong verbal and written communication skills
Comfortable working under pressure, self-motivated and a problem-solver

What the job involves

The successful delivery of Projects is a key requirement for the growth of the company and its ability to deliver its strategic plan
This role is Project Management and practical “hands on support” to manage the development and execution of commercial projects and business transformation change plans in an agile, fast paced environment, working closely with the commercial team, clients, suppliers, operational and all shared services departments within Addison Lee
This role reports to Head of Project Management
Project Management: Management of strategic projects across Sales, Marketing, Finance, and Operations, supporting business transformation and continuous improvement initiatives
Sales Enablement & CRM Enhancement: Manage projects to optimise CRM platforms, sales processes, and customer engagement tools, ensuring alignment with commercial objectives and go-to-market strategies
Change Management & Adoption: Lead change activities including business readiness, process improvement, training, and communications to maximise user adoption and project success
Project Scope & Requirements Management: Work with sponsors and stakeholders to define project requirements, business cases, objectives, and success criteria, ensuring alignment with organisational strategy
Project Delivery & Execution: Define project scope, objectives, timelines, resources, and success measures, ensuring projects are delivered on time, within budget, and to agreed quality standards
Business Process Improvement: Identify and deliver opportunities to improve operational efficiency, customer experience, and business performance through process optimisation and technology adoption
Cross-Functional Collaboration: Coordinate resources and activities across multiple teams and departments to deliver successful project outcomes and support wider business transformation initiatives
Stakeholder Management: Build strong relationships with key business stakeholders, ensuring clear communication, alignment of priorities, and successful project outcomes
Performance & Benefits Realisation: Establish and monitor project KPIs, benefits, and success metrics to track progress and demonstrate value delivered
Continuous Improvement: Champion a culture of continuous improvement by identifying opportunities to enhance processes, systems, and ways of working to support business objectives

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.