Director of Product Operations, Clio

• You have 8+ years of experience leading product operations, program management, or an operational role that worked closely with product and engineering teams
• You have led transformation programs successfully at large R&D organizations
• Experience digging deep into the data, analyzing the performance of product development squads and implementing ways to improve their velocity and quality of output
• Excellent program management and a can-do attitude, able to juggle multiple priorities simultaneously
• Are able to understand the product in order to be more effective at helping the teams achieve their goals
• Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences
• Exceptional ability to build relationships and align teams on ways of working

Desirable

• The Product Operations Director is responsible for elevating and accelerating the R&D team, and Clio as a whole, through the establishment of best practices, and adherence to tools, systems, and consistent, repeatable processes
• This role will require an experienced leader to build out the Product Operations function at Clio
• Annual Planning: Establish good practices for our annual planning process including working with our partners in other departments and steer it effectively
• Program Management: Lead the monitoring of major R&D initiatives, focusing on risk identification and mitigation to ensure project success
• Roadmap and Business Review Management: Take charge of tracking and reporting on roadmap attainment across all teams, using our advanced roadmapping tools. You will be responsible for managing the content creation process for the R&D monthly business review where we present the status of our key programs and roadmap achievements to the executive team
• OKR Management: Oversee the process within R&D where we develop our OKRs and communicate attainment in our monthly business reviews
• PDLC Improvement and Enforcement: Drive the continuous enhancement of our PDLC and SDLC processes, ensuring consistent and effective use of roadmapping tools and documentation artifacts
• Efficiency Enhancements: Implement innovative solutions to enhance efficiencies within the Product Management, Design, and Engineering teams (collectively R&D). Standardize processes such as GTM planning, beta releases, and product launch protocols
• Insightful Data Analysis: Build systems for capturing, reviewing, and analyzing data to provide actionable insights to continuously improve our execution
• Team Velocity and Impact Enhancement: Strategically reduce overhead and elevate the velocity of our teams by introducing efficient processes and frameworks, enhancing the overall impact of our R&D functions
• Cross-Functional Team work: Work closely with stakeholders across the business to align operations and enhance cross-departmental collaboration through projects like NPS and UMUX surveys, squad dashboards, and enablement processes
• Team Growth and Support: Support the growth, development, and collaboration of the Product Management, Design, and Engineering teams through effective onboarding, continuous learning and development initiatives
• Best Practice Development: Develop and share best practice templates to guide product managers and stakeholders, fostering a culture of continuous improvement and excellence across the organization