Social & Community Manager, Aiven
+ Equity
AI-ready open source data platform
Be an early applicant
AI-ready open source data platform
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To help customers create outcomes and accelerate building applications.
Role
Who you are
- 4+ years in community management. Ideally within a technical, open-source, or B2B SaaS environment
- You have exceptional relationship building skills. You enjoy talking to strangers, helping people solve problems, and connecting like-minded professionals
- Experience managing community software (e.g., Discourse, Slack, Bevy, or Common Room) and an understanding of how to use these tools to automate workflows
- While you don't need to be a coder, you must be comfortable talking shop with developers. You should understand what Kafka, ClickHouse, OpenSearch and Postgres are so you can route questions to the right experts
- You have a thick skin and a calm head. You know how to handle trolls, de-escalate heated technical debates, and enforce community guidelines with grace
- You can manage a global swag program, a champions leaderboard, and multiple different forum categories simultaneously without breaking a sweat
- Excellent written communication skills. You write with warmth, clarity, and a touch of wit. You can write a welcome email that people actually want to read
What the job involves
- As the Social & Community Manager, you are the heartbeat of Aiven’s external ecosystem. Your mission is to build, grow, and take care of the digital and physical spaces where our users, from hobbyist developers to enterprise architects, gather to learn and solve problems
- You will work side-by-side with Developer Relations to ensure our community members feel heard, supported, and rewarded, while also shaping how Aiven shows up across social media
- You are a master connector who thrives on building relationships, moderating healthy discourse, and turning casual users into lifelong Aiven advocates
- Own the daily operations of Aiven’s primary community platforms (e.g., Forum, Slack/Discord, or a dedicated community portal). You ensure these spaces are organized, welcoming, and easy to navigate
- Be the first responder in our digital spaces. You will facilitate discussions, welcome new members, and ensure the community remains a safe, inclusive, and helpful environment for all
- Identify and nurture Aiven’s champions. You will build and manage a formal program to reward our most active contributors with exclusive access, swag, and recognition
- Act as the voice of the community internally. You will gather feedback, pain points, and feature requests from our users and share them directly with the Product and DevRel teams
- Partner with the Field Marketing and DevRel teams to coordinate Aiven User Groups and local meetups. You will help community members organize their own grassroots events
- Ensure the high-quality content produced by our Developer Advocates actually reaches the community. You will highlight top-performing threads, Member of the Month spotlights, and community-led projects
- Track and report on community growth, engagement rates, and time-to-answer. You will use data to prove the value of the community in reducing support tickets and driving product stickiness
Our take
The cloud infrastructure is booming as more businesses rely on open-source technologies to run their operations at scale. In this fast-growing space, Finnish company Aiven has carved out a strong reputation since founding in 2016. The company provides fully managed cloud services, helping organizations use open-source tools without the hassle of managing the technical details themselves.
The company works with a wide range of clients around the world, offering services that cover everything from databases to messaging systems and analytics tools. So, Aiven is helping businesses streamline their cloud operations and focus on growth instead of infrastructure headaches. Making complex technology accessible, reliable, and scalable for teams of all sizes.
Recently, Aiven his a major milestone of surpassing $100M in annual recurring revenue, a signal of its growing impact in the cloud space. To support this next phase of growth, it's opening a new hub in Cork, Ireland, creating a bunch of new jobs over three years.This expansions puts AIven in a prime position to scale internationally and bring its managed open-source solutions to more companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$210m
SERIES D
Oct 2021
$60m
SERIES C
Total funding: $420m
Company benefits
- Stocks: Stock options for permanent employees
- Learning & growth: Get ahead with an individual learning budget, access to a web learning platform, coaching, and the ever-growing Aiven library.
- Work/life balance: Flexible, regular working hours, and hybrid work friendly.
- Health care: Private health and dental care.
- Work equipment: The tools you need to do your job.
- Cool, collaborative work spaces: with free drinks, treats and fruit.
Company HQ
Kamppi, Helsinki
Leadership
Oskari Saarenmaa
(Co-Founder CEO)Senior Software Engineer and Software Architect for F-Secure Corporation from 2002 to 2011.CEO and Software Architect of Ohmu Ltd. from 2010 to 2016.
Heikki Nousiainen
(Co-Founder & Field-CTO)Experience as Information Security Specialist for TietoEnator. Lead Software Architect for F-Secure Corporation from 2008 to 2015.
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