Staff Software Engineer, Parloa
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Multiple years of experience as a Staff Software Engineer
- Proficiency in designing, building and operating reliable software systems for low latency processing and streaming
- Expertise in Node.js / Typescript, pub/sub and other asynchronous messaging patterns and related systems
- Proficiency in Kubernetes and Infrastructure-as-code, e.g. Terraform
- Excellent interpersonal skills for effective teamwork and technical communication, both written and verbal
- Ability to raise the bar on operational excellence
- Experience in mentoring fellow engineers
Desirable
- Hands-on experience building programmable voice and video APIs
- Hands-on experience with open-source RTC solutions, like signalling proxies, B2BUAs and WebRTC gateways
- Solid understanding of RTC protocols
What the job involves
- Parloa’s Engineering team aims to provide effective and simple solutions and to advance our infrastructure operability
- We create and operate services that our engineers’ and customers’ success depend on
- As a Staff Software Engineer (f/m/d)* for our Voice Platform, you will have the opportunity to develop the strategy and support our mission to revolutionize the contact center industry
- You will work in a cross-functional environment that values diversity of thought and innovation
- Define the technical direction for our domain
- Optimize our engineering organization to grow and achieve objectives
- Identify gaps and influence the design, quality, security, and availability of our platform
- Partner with other engineering teams to improve performance, observability, and reliability, and set targets and SLOs to make sure we adhere to them
- Provide architectural guidance and ensuring alignment with the company’s overall vision
- Act as a thought leader, mentoring other engineers, and sharing best practices with the company
Application process
- Recruiter video call
- Meet your manager
- Writing Assignment
- System Design Interview
- Technical Leadership Interview
- Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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