Manager of Onboarding Operations, Remote
AMER
CA$42.4-95.4k
+ Equity
HR solutions for distributed teams
Be an early applicant
HR solutions for distributed teams
1001+ employees
Be an early applicant
CA$42.4-95.4k
+ Equity
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- To be successful in this role you must be a driven people-leader and have extensive experience in scaling operations while achieving high quality
- Demonstrated years of People Management experience in a high-volume operational team, in the Americas region
- Deep understanding of North, South & Central America employment and/or labour laws, benefits/payroll processes, and employment contracts
- Previous experience managing people in the Americas region, and developing operational employment processes in conjunction with team
- Understanding Employment Agreements in multiple countries/jurisdictions will most certainly be an added advantage in this role
- A people-first leader that can operate entirely independently and take responsibility for the results of the team
- Strong sense of ownership. Accountable for the performance of your team, and to drive improvement while living Remote’s values
- Calm under pressure and able to hold difficult conversations
- Decision maker. Uses data to drive decision making and escalates where appropriate
- Team orientated, builds trust with direct reports and empowers them to do their best work
- Pragmatic and flexible approach to challenges, able to iterate and think strategically
- Previous start-up experience or hyper-growth experience would be most ideal for this position
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact. This is not a corporate environment, this is a modern tech company
- Excited by the constant change and growth working in a startup company brings
- Writes and speaks fluent English
- Bonus: Fluent Spanish and/or Portuguese
- It's not required to have experience working remotely, but is considered a plus
- International people operations experience and an HR Generalist background well regarded
What the job involves
- This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations AMER, joining our Onboarding team
- This role is managing a high volume regional operations team, that is customer-facing and directly impacting the way our client's employees are being onboarded
- It is ideal for someone with extensive experience in high volume operational work, that loves solving problems and finding scalable solutions to support their team
- You will be reporting to the Senior Manager, Onboarding Operations
- The AMER Onboarding Operations team will report to you and you will provide them with guidance and mentorship
- Responsible and accountable for the performance of the AMER Onboarding Operations Specialists reporting into you, ensuring the highest quality standards, and that targets are met
- People management: Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, provide input into discussions around individual performance
- Act as escalation point for Onboarding challenges arising within AMER working cross functionally to ensure solutions are found and improvements implemented. Escalate to leadership where required
- Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects
- Utilise data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals
- Continuously identify and implement improvements to our processes, and the customer experience, working collaboratively across teams
- Serve as a subject matter expert on Customer's employee onboarding and escalations, ensuring employee information is current, kept safe, and confidential
- Support reporting, audit, compliance, and data integrity initiatives
- Identify and roll out automation opportunities in existing workflows
- Be able to go from “scout to scale” and actually start things up
Application process
- (async) Profile review
- Interview with recruiter
- Interview with future manager
- Interview with executive
- Prior employment verification check(s)
- (async) Offer
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries they offer services for to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company values
- Kindness
- Excellence
- Ownership
- Transparency
- Ambition
Company HQ
Fisherman's Wharf, San Francisco, CA
Articles
Leadership
Job van der Voort
(CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(COO)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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