IT Support Specialist, Turion Space

• This role is perfect for someone who wants to grow with a dynamic aerospace company, supporting engineers and operations teams working on cutting-edge space technology
• The ideal candidate is a self-starter who thrives in a fast-paced environment, has strong technical fundamentals, excellent communication skills, and the drive to learn and grow
• High school diploma or equivalency certificate
• 2+ years of professional experience building, deploying, and troubleshooting end-user computer systems, hardware, software, and basic network connectivity in a professional environment
• Experience supporting Windows environments and Microsoft technologies
• Experience with or willingness to learn Linux desktop environments
• Must be willing to work flexible hours and weekends as needed
• Must be able to regularly lift up to 25 lbs. for duties such as equipment delivery and installation
• We value drive and potential over years of experience
• Takes initiative and finds solutions rather than waiting for direction
• Has a genuine passion for technology and continuous learning
• Thrives on variety and enjoys tackling different challenges each day
• Wants to grow your career at an innovative aerospace company
• Can balance technical excellence with excellent customer service
• This position may include access to technology and/or software source code that is subject to U.S. export controls. To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Desirable

• Turion Space is seeking a motivated IT Support Specialist to deliver world-class IT services to our rapidly growing team
• You'll be responsible for the complete lifecycle of IT services from employee onboarding and hardware setup to troubleshooting, maintenance, and infrastructure support
• You'll work across Windows and Linux environments, supporting both office operations and specialized production systems
• This is a hands-on role where you'll make a direct impact on the company's success every day
• Provide 1st and 2nd tier technical support to Turion Space employees
• Manage on-site IT asset inventory and complete hardware lifecycle management
• Procure, configure, and deploy end-user computer systems, peripherals, and mobile devices
• Troubleshoot and resolve end-user software and hardware issues, both in-person and remotely
• Install, configure, and support Windows and Linux workstations and applications
• Configure and troubleshoot desktop, label, and multifunction printers
• Assist users with network connectivity issues and basic device connection troubleshooting
• Onboard new employees with hardware setup, software installation, and account configuration
• Perform regular maintenance, updates, and upgrades on end-user devices
• Create clear user documentation and communicate technical solutions to non-technical staff
• Maintain organized records of IT assets, support tickets, and equipment inventory