Sales Operations Specialist, Lighthouse
$70-80k
2-3 days a week in office
Hotel revenue management solution
Open for applications
Hotel revenue management solution
501-1000 employees
Open for applications
$70-80k
2-3 days a week in office
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- A minimum of a Bachelor's Degree or equivalent work experience
- Proven experience in sales/business operations/analytics
- Previous experience with CRM systems – Salesforce mandatory. Salesforce admin certification is considered a plus
- Significant experience with the Lead > Order process and CPQ tools
- Experience with Salesforce reporting capabilities
- Very organized, able to start a task and complete it successfully
- High analytical and able to extract business insights from analysis
- Great time management
- Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a high growth Tech/SaaS environment is a plus
- Comfortable working with a globally distributed team
What the job involves
- As Sales Operations Specialist, you will contribute to Lighthouse’s success through providing world-class support to the sales function, through accurate and timely execution of all customer administration
- We are looking for someone who is able to contribute to create and support sales strategies to capitalize on revenue opportunities within the organization
- Furthermore, this team member will also have the ability to make systematic changes to improve results and data mine, track, compare, and communicate reports
- In this role you will be reporting to our Sales Operations Team Lead
- Provide day-to-day support for sales process
- Auditing and monitoring proposal and contract accuracy to enhance forecasting
- Identify quick-wins and crucial enhancement requirements to the sales process
- Run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
- Align with Marketing Operations to discover data cleansing opportunities and account mapping
- Enrich our existing database with fresh information and new data points. Update missing information where required. (missing phone numbers, PMS, RMS,...)
- Develop scheduled and ad-hoc reports
- Support the sales operations strategy, understand priorities and execute operational plans
- Liaise with Sales Enablement for the roll-out of new processes
- Support and advise reps on Salesforce quote flow, coordinating closely with finance dept
- Coordinate with various teams involved in closing big group deals with attention on Finance collaboration ensuring we are booking big deals correctly in CRM. Cleaning up account relationships so that hotels can be easily assigned
- Prioritize your work and focus on the most urgent projects
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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