Senior Manager of Digital Customer Experience, Motorola Solutions

$124.2-248.4k

+ Equity + Incentive Bonus Plans

Salesforce

Senior and Expert level

Chicago

More information about location

Communication software for public safety & enterprise

Be an early applicant

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Be an early applicant

$124.2-248.4k

+ Equity + Incentive Bonus Plans

Salesforce

Senior and Expert level

Chicago

More information about location

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

Strategic Vision: Ability to translate complex business needs into a clear digital roadmap
Execution Excellence: Proven track record of delivering large-scale transformation programs in a complex, matrixed environment
Customer Advocacy: Relentless focus on "Ease of Doing Business" and "Time to Value" for partners and customers
Data-Driven Decision Making: Using advanced analytics to identify trends, justify investments, and measure success
7+ years of experience in a Digital leadership role, Product Management, User Experience Design or equivalent
Experience in B2B and enterprise software preferred
Experience with Salesforce, Adobe and other digital native platforms is an asset
7+ years of experience in a Digital leadership role, Product Management, User Experience Design or similar business role
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

What the job involves

We are looking for an experienced professional to own and deliver the vision for our digital ecosystem, enabling our Partners & Customers through their entire journey
As the Leader of Digital Customer Experience, you operate at the intersection of Product Strategy, Digital Operations, and Customer Insights. You work across the organization to drive revenue enablement, operational efficiency, and customer satisfaction through digital platforms and AI innovation
Define the north star: define, own and champion the vision for our Digital experience
Transformation delivery: develop and execute a multi-year Digital roadmap to deliver towards our vision
AI & innovation leadership: lead the organization’s AI readiness and adoption strategy for customer-facing platforms
Customer-first thinking: champion “design thinking" as a core competency to design systems & processes that enables connected customer experiences
Voice of Customer: establish and govern data-driven feedback mechanisms to inform the Digital roadmap and drive business improvements
Team Management: lead and develop a diverse team of Digital Product Managers, Architects and Designers. Manage resource allocation, hiring, and talent development
Program Governance: chair the executive Digital council to align cross-functional stakeholders (IT, Sales Ops, Supply Chain, Finance) on priorities, funding, and execution
Change Management: drive organizational change to support new digital motions, ensuring customers & internal teams are equipped to adopt and promote digital tools

Application process

End Date: March 27, 2026

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

Salary benchmarks

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