Senior Manager of Customer Success, Tropic
$140k
+ Stock Option + Additional incentive pay
Automated SaaS procurement
Job no longer available
Automated SaaS procurement
201-500 employees
Job no longer available
$140k
+ Stock Option + Additional incentive pay
201-500 employees
Company mission
Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum visibility, control, and leverage to control costs and reduce spend.
Role
Who you are
- 3+ years of experience building and managing post-sales SaaS teams responsible for customer health and revenue retention
- Experience managing and building teams in a startup environment
- A customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
- Proven capability of delivering on customer health and retention goals
- Track record of operational excellence and strong interpersonal skills
- Fully aligned with Tropic’s values of: Obsess over customers, Lean into bold bets, Act like an owner, and Pull back the curtain
What the job involves
- We’re looking for an experienced people leader to provide strategic and operational leadership for a portion of our Customer Success team that helps Tropic customers across North America, realize value in Procurement Paradise, responsible in part for protecting and growing revenue
- This role will be embedded into the Tropic Post-Sales team, reporting directly to the VP of Customer Success
- This Sr Manager of Customer Success will be responsible for leading an important function responsible for driving change management and customer adoption, building champion relationships, and developing mission-critical procurement workflows -- all to ensure customers are realizing value and growing with Tropic
- You will lead and inspire your team to help customers adopt Tropic as both a product and a new way of managing procurement and finance, such that we ensure high customer retention rates
- This person will build cross-functional strategic plans, lead meetings with senior stakeholders, and make recommendations to the VP of Customer Success all in the effort of driving Tropic software adoption and Net Dollar Retention by helping our ever-growing customer base realize the full potential of procurement paradise
- Hire, develop and lead an inclusive, engaged, collaborative team of CSMs
- Develop and execute strategies to achieve renewal revenue targets, ensuring high customer retention rates and fostering long-term relationships with key accounts
- Drive three primary metrics: increase product adoption, cultivate champion relationships, and report on customer ROI to drive revenue retention
- Make data-driven decisions to improve the Tropic customer experience, turning feedback into actionable suggestions for our post sales team, cross-functional partners and product
- Catalyze new business by partnering with Customer Marketing to increase the number of customer champions and reference-able customers
- Act as an escalation point for your CSMs and their customers -- working with the team to develop solutions to problems, drive customer alignment, and directly engage with customers
Our take
More businesses than ever are turning to SaaS solutions to help their operations run more smoothly, efficiently, and at a more affordable cost. However, with the broad gamut of game-changing services available, software procurement is becoming such a time-consuming process that companies can find themselves unable to conduct full research and negotiation to land the best deals.
Automated SaaS procurement company Tropic is looking to help companies make smart, money-saving decisions to pick the right SaaS for them. Founded in 2019, it has since landed substantial investment, along with attracting customers such as Vimeo, Intercom, and Qualtrics. Its product offerings provide solutions along the entirety of the SaaS procurement supply chain, enabling it to serve all the needs of its clients.
By developing a buyer-first model, the company is likely to win strong business from companies who may lack the technical confidence to navigate the SaaS market alone. And with digital transformation more widespread than ever, this is likely a substantial market in which Tropic has the chance to develop and grow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
95% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$40m
SERIES B
Aug 2021
$25m
SERIES A
Total funding: $67.1m
Company benefits
- Comprehensive medical, dental & vision plans
- Commuter benefits, FSA, HSA
- Online mental health therapy
- Paid parental leave for birthing + non birthing parents
- 401K with company matching
- Flexible vacation and holiday time off
- Annual learning and development stipend
- Annual WFH stipend
- Remote first work environment
- Virtual & in person meet ups
- Reproductive Health Stipend
- NYC HQ + Offices in Atlanta and Denver
Leadership
David Campbell
(CEO)A Berkeley Literature graduate who was VP of Strategic Accounts at BounceX, and a Global Business Manager at Microsoft. Advisor for candidate.fyi.
Justin Etkin
(COO)They started out as an Associate at Bain & Company, before moving to BounceX, where they rose to the position of VP of Operations.
Salary benchmarks
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