Head of Systems Operations, Yoto

• Proven experience in an IT or Systems management role, ideally in a start-up or scale-up environment
• Success in process automation - identifying repetitive tasks and implementing automation solutions using tools such as Python, RPA (Robotic Process Automation), or relevant scripting languages to enhance efficiency
• Proficiency in utilising data analysis tools and software, such as SQL, Excel, or specialised platforms, to interpret complex datasets and inform strategic decision-making
• Active engagement with the latest industry-specific technologies and tools, with a track record of integrating these innovations to optimise workflows and drive productivity
• A keen eye for recognising areas where technological advancements can be applied to improve existing processes, coupled with the initiative to propose and implement effective solutions
• Ability to effectively communicate and collaborate with cross-functional teams, sharing technological insights and fostering a culture of continuous improvement and innovation
• Experience working with internal and external agile engineering teams
• A service driven attitude towards all work - ensuring we provide the best service possible, as efficiently as possible, to all customers, whether they are external or internal to Yoto
• A natural at ruthless prioritisation, focusing on high-impact opportunities that drive outcomes, not just outputs
• Comfortable working in a hybrid environment using a variety of cloud-based software solutions
• A friendly, positive, personable approach with a hands-on mentality, willing to roll your sleeves up
• Extensive NetSuite and Shopify experience - essential to the role
• Experience working with an iPaaS integration platform, ideally Celigo
• Experience of working in a multi-platform system environment
• Excellent Excel or Google Sheets skills

Desirable

• We’re looking for a Head of Systems Operations to shape the future of systems at Yoto and significantly impact our internal operations
• Forming part of the global Yoto Operations team, the Systems Operations team will be responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business
• Working closely with all teams in the wider business, the Systems Operations team will ensure our systems meet the business’s requirements as we scale and ensure that we are able to grow sustainably
• The Systems Operations team will be key in driving operational excellence - focussing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms
• Auditing all existing systems across the business - gaining a deep understanding of our various needs and existing challenges, identifying opportunities and establishing existing core capabilities
• Collaborating with internal and external stakeholders to define the Systems Operations roadmap and making recommendations for sustainable scaling and automation
• Planning, scoping, and presenting proposals for new projects, ensuring clear communication with all development teams
• Reporting on progress and project spend to the Operations Director and preparing annual budgets
• Managing the Systems Operations team covering integration engineering, internal services maintenance, external integrations and overall systems management - defining clear roles and responsibilities within the team, and prioritising projects
• Leading continuous improvement activities, including retrospective evaluations of systems performance and project implementations
• Assuming responsibility for systems compliance, in partnership with Legal
• Coaching and mentoring your direct reports, conducting performance reviews
• Hiring and scaling the team in line with business needs
• Presenting on Systems Operations activities to the wider company
• Positioning Systems Operations as a trusted, strategic enabler for Yoto, leading the charge for industry leading technology adoption and automation