Customer Success Manager, Ecochain
Sustainability & Product Footprints
+ Bonus
LCA software for product and portfolio footprinting
Job no longer available
LCA software for product and portfolio footprinting
21-100 employees
Job no longer available
+ Bonus
21-100 employees
Company mission
To empower non-expert business users to work their product footprint.
Role
Who you are
- Bachelor's degree in a relevant field
- 3+ years of experience in customer success or a related role, with a focus on high-touch SaaS B2B environments
- Strong understanding of customer lifecycle management, including onboarding, adoption, renewal, and expansion in a high-touch customer success model
- Proven track record of managing and growing customer relationships by delivering value and driving long-term satisfaction
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse customer profiles
- Analytical mindset with a data-driven approach to problem-solving and decision-making
- Self-motivated and able to work independently, while effectively collaborating with cross-functional teams
- Knowledge of sustainability software and Life Cycle Assessment (LCA) is highly advantageous
- Ability to stay current with industry trends and best practices in customer success, particularly in SaaS and sustainability sectors
What the job involves
- As a Customer Success Manager, your work will directly help businesses reduce their environmental impact by ensuring the successful adoption and usage of our LCA software
- You will work closely with our diverse customer base, understand their unique needs, and guide them on their journey to success with our product
- Understand customers' goals and objectives, aligning our software solutions to meet their unique needs and drive sustainable outcomes
- Act as a customer advocate, proactively gathering feedback and ensuring customer input is reflected in product development and improvements
- Develop and execute comprehensive customer success strategies that enhance product adoption, customer retention, and long-term satisfaction
- Collaborate cross-functionally with product & tech, sales, marketing, and support teams to ensure seamless customer experiences and timely resolution of challenges
- Monitor and analyze customer usage data to identify trends, opportunities, and potential roadblocks, and implement strategies to optimize their experience
- Identify and nurture upsell opportunities by demonstrating the value of additional features or services, always focusing on how they enhance the customer’s success
- Provide ongoing support throughout the customer lifecycle, from onboarding through renewal, ensuring customers achieve their sustainability and business goals
- Deliver tailored proposals and presentations that highlight the value of our software and demonstrate opportunities for increased impact and efficiency
- Track key metrics and report on customer success outcomes, including retention, satisfaction, and upsell achievements
- Stay informed on industry trends and best practices in customer success, sustainability, and LCA to continuously enhance your approach
Application process
- A screening interview with HR
- Online Interview with the Director Solutions
- Meet the Customer Success team in the office
- Closing chat with our CEO
Our take
‘Environmental intelligence’ (EI) is catching on, thanks to companies looking for easy and effective ways to protect themselves against climate action failure, human-led environmental damage, and issues caused by extreme weather. The World Economic Forum’s lists these as the three most likely risks businesses will have to contend with over the coming decade, and a business’ sustainability will depend on their ability to mitigate them through measurable analytics and strategies.
This is great news for environmental intelligence platform (EIP) Ecochain, who have a substantial head start on the market, having operated in this field for over a decade. Its software offers a suite of tools including carbon footprinting, LCA & EPD reporting, life cycle databases, and strategy design support, all oriented at tracking and reducing the size of a company’s carbon footprint.
The growing corporate demand for EI, however, means that Ecochain will have to contend with a crowded and aggressive market going forwards. We’re seeing that already with IBM’s launch of their own EI platform, which focuses less on reducing carbon footprints and more on business resilience and strategizing - which is an easier corporate sell. Whilst Ecochain was an early pioneer of this technology, it will need to develop rapidly to remain a key player.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2023
$3.5m
LATE VC
Dec 2017
$2.4m
SEED
Total funding: $5.9m
Company HQ
Omval, Amsterdam, Netherlands
Leadership
Has held a number of prominent roles, including Managing Director and CEO at UPS Polska, Regional Director of Benelux Global Accounts at MCI. Alongside Ecochain, is also a Co-founder and board member at EnSav International.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job