IT Support Specialist, PlayStation
Contract Role
$41.35 - $62.02 USD per hour
Office located in Playa Vista, CA
Gaming and digital entertainment provider
Posted today
Gaming and digital entertainment provider
1001+ employees
Posted today
$41.35 - $62.02 USD per hour
Office located in Playa Vista, CA
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- Appreciation and experience in platform/computer/video gaming is preferred!
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
- Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS
- Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.)
- Must understand and communicate system concepts to end users and technical teams
- Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus
- Ability to interact effectively with others on varying technical competency, vendors, management, and staff
- Manages competing demands and changes approach or method to best fit the situation
- Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise
- Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed
- Operates across multiple projects concurrently and assumes responsibility for implementation of projects
What the job involves
- This dynamic and engaging role does not fit the average definition of Desktop Support
- For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles
- The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology
- This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service
- The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position
- Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process
- Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
- Perform first and second level support and troubleshooting for workstation and mobile systems
- Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation
- Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams
- Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization
- Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable
- Research new trends and technologies leading to testing and justification for deployment
- Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies
- Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions
- Be eager to grow and develop new skills and tackle special projects as needed
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
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