IT Officer, ROLLER
4 days a week in office
Leisure industry management software
Be an early applicant
Leisure industry management software
201-500 employees
Be an early applicant
4 days a week in office
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our Austin office (with flexibility to work from home 1 day a week)
- If you’re someone who loves solving problems, improving processes, and enabling others through tech, this role is for you!
- 2+ years of experience in a similar IT support role within a high-growth environment
- You’re passionate about technology and thrive in a fast-paced environment
- Strong troubleshooting and analytical skills with a logical approach to solving problems
- Hands on experience with Microsoft Azure/Entra and Google Workspace administration
- Familiarity with Atlassian tools (e.g. Jira, Confluence)
- Exposure to security tools such as Crowdstrike
- Solid understanding of networking, mobile device management (MDM), and IT infrastructure
- Working knowledge of ITIL or other IT support frameworks
- Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
- Self motivated, dependable, and comfortable working both independently and as part of a team
- Comfortable working 4 days on-site in our Austin Office, with flexibility for occasional after-hours support and travel within ROLLER’s operating regions
What the job involves
- In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations
- As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive
- You’ll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced business professionals across a wide range of disciplines who have built a world-class platform
- Act as the first point of contact for employees needing ICT support in the region
- Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
- Maintain and enhance a preventative maintenance schedule to reduce downtime
- Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
- Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
- Procure, configure, and deploy new hardware and software for new hires
- Manage the IT asset register to track hardware and software accurately
- Set up and manage software subscriptions, usage tracking, and analytics
- Identify opportunities for system improvements and lead small-scale implementation projects
- Perform other tasks as directed to support business and tech operations
- Flexibility to work reasonable overtime and travel as required across ROLLER’s global operating regions
Application process
- Initial call with our Talent Acquisition Manager:
- You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have
- Interview with our IT Manager:
- You'll get to meet with the IT Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail
- Case Study:
- This is a take-home assignment designed to assess your technical thinking, problem-solving approach, and ability to communicate clearly. You’ll be asked to review the situation, identify the root cause, and propose your recommended solution
- Loop Interviews:
- This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
- Offer:
- If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
Our take
Attractions have been somewhat left behind compared to other industries when it comes to digital tools. Operating in a space between traditional businesses, hospitality venues and live events, they generally have to cobble together solutions from ill-fitting CRMs, ticketing systems, and spreadsheets. Founded in 2011, ROLLER aims to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry and has built an all-in-one cloud-based platform that is highly regarded within the sector for its speed, flexibility and reliability. The platform is used by its customers to manage over 100 million visitors per year at 1,200 attractions, with $4 Billion in transactions annually.
Recently, the company has strengthened its position through a number of partnerships. These collaborations, alongside substantial funding, push ROLLER to offer even more innovative solutions to its clients. As the industry continues to recover and evolve, ROLLER is ready for sustained growth and an expanding influence in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$51.7m
SERIES C
Dec 2022
$18.6m
SERIES B
Total funding: $80.3m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
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